At A.W. Puma Home Services, I developed my skills as a Customer Service Advocate, Appointment Setter, and Dispatcher for HVAC and plumbing services. I was responsible for assigning the appropriate technicians to each job, optimizing routing efficiency, and ensuring timely service delivery. Additionally, I handled communication with insurance companies and effectively managed customer inquiries and complaints, providing timely and professional resolutions.

As an Intake Coordinator at Second Chance Case Management, I conducted assessments for a Medicaid waiver program, evaluating applicants’ eligibility and ensuring compliance with program requirements. I was responsible for providing timely responses and ensuring quality service for individuals with disabilities. Additionally, I communicated with providers via email to follow up on member cases, clarify incomplete or inaccurate information, and ensure proper documentation related to referrals, Medicaid, and Social Security details.

Specialized in coordinating efficient appointment scheduling for gastroenterology patients. Responsibilities included verifying insurance eligibility, organizing schedules based on patient location preferences, and managing case follow-up when required. This role demonstrates strong organizational skills, attention to detail, and a commitment to patient-centered service.

Supported the AmeriGas campaign by assisting customers with orders, billing inquiries, payments, and account updates or closures. Handled escalated cases and managed special orders with a focus on efficiency and customer satisfaction. Resolved complex customer issues, ensuring timely and accurate solutions. Processed high volumes of transactions while maintaining quality standards. Strengthened customer relationships by delivering clear communication and reliable support.

Facilitated communication for international clients selling products in Nicaragua, ensuring accurate translation and cultural adaptation. Focused primarily on products that supported companies in initiating virtualization processes. Delivered precise translations that improved client understanding and market entry. Supported business negotiations by bridging language and cultural gaps. Contributed to successful implementation of virtualization solutions through effective communication.