In this role as Key Account Assistant for UniUni, I provided dedicated operational support to high-volume corporate clients, managing daily shipment tracking, monitoring SLA performance, and resolving complex delivery escalations to ensure smooth account operations.

In this role, I provided exceptional customer service through chat support for the 1-800-Flowers seasonal campaign, assisting customers with inquiries, resolving issues, and ensuring a positive experience.

In this role, I was responsible for providing exceptional customer service for the Capital One campaign, assisting customers with inquiries, resolving issues, and ensuring a positive experience.

In this role, I served as a subject matter expert, providing floor support for the Conifer Health campaign. I guided team members with expertise and resources to enhance performance and resolve complex issues.

In this role, I was responsible for delivering exceptional customer service and collecting bills for the Conifer Health campaign. I ensured a positive experience for clients while maintaining accurate financial records.

In this role, I provided technical support and assistance for the Toast campaign, ensuring prompt resolution of technical issues to maintain smooth operations.

In this role, I provided technical support and assistance for the Apple campaign, ensuring that all technical issues were resolved promptly and effectively to maintain seamless operations.

I was part of the first wave of Language Studio.

In this role, I was responsible for scheduling appointments for Lyft's medical transportation services, ensuring a smooth and efficient experience for users at Humana, Brand New, and Central Health Insurances.