Serve key accounts such as Autoliv, GST, ML Industries, Neaton Automotive, and work with several others like Joyson, Key Safety, Magna, Adient and Faurecia as back up for both Coats American and Coats Mexico. Receive and follow up all orders up to their safe delivery and ensure prompt and assertive communication.

Served key accounts such as Macy's, Steve Madden, and Decathlon. Received and followed up all orders up to their safe delivery to the customer and ensured prompt and assertive communication.

Acted as the customer's key and sole contact throughout the entire service process, assessing the customer on customs restrictions and strategies, and determining lead times.

Made sure payments for door to door services were paid within established deadlines, contacted company's customers, and controlled deadlines.

Offered temperature controlled transportation throughout the US and to/from Mexico, as part of the Intermodal team. Sole contact for key customers.

Scheduled appointments with warehouses where we needed to pick-up and deliver the product through email or phone, web pages or different resources.

Supervised 5 people, coached them, solved doubts regarding the process and monitored their work as quality control.

Supervised billing and collections teams, ensuring quality control and dispute resolution. Led refunds processing for passenger air tickets across the Americas.

Full responsibility on the process of refund handling of Lufthansa tickets for the Americas. Mastering of tariff calculation, rules interpretation, analysis and negotiation of refund.

Reviewed airline tickets sold for Lufthansa and Austrian Airlines by Travel Agents in the United States and Canada.

Reviewed airline ticket fares and commissions for Lufthansa and Austrian Airlines. Supported team management and quality assurance of billing and dispute processes.