Governed project intake, prioritization, and delivery visibility across enterprise transformation initiatives impacting 5,000+ employees, maintaining RAID documentation across concurrent projects. Drove cross-functional stakeholder alignment across executive and operational teams, facilitating decisions and resolving competing priorities without direct authority over technical execution. Provided leadership-ready reporting on project status, progress, and risk across portfolios exceeding $3M, ensuring visibility across the broader project portfolio.

Coordinated with IT teams on system change implementation and timing for the Rebate Payment Process project, tracking risks, dependencies, and decisions (RAID) and supporting User Acceptance Testing (UAT) before go-live. Partnered with Business Units, Finance, and the Shared Services Center to govern project intake and prioritization across 10 countries in Latin America, generating $520K in annual savings. Facilitated and coordinated 11 multi-day cross-functional workshops (one per country), driving stakeholder alignment across Quality, Pharmacovigilance, and Program Management on process and system-related initiatives. Tracked change-control and delivery for process improvement projects, ensuring proper governance visibility and approvals while reducing cycle times by more than 60%.

Coordinated cross-functional stakeholder alignment across Sales, Operations, Supply Chain, and Technology teams to resolve escalations and keep dependencies and decisions visible. Progressed from Call Routing Agent to Subject Matter Expert (SME), analyzing operational trends and metrics (CSAT, WFM adherence) to support governance and reporting. Maintained clear documentation of decisions, escalations, and follow-through, communicating with clarity and appropriate candor across technical and business audiences.