Analyzed, validated, and consolidated data using SQL, Excel, and Power BI to ensure data accuracy and support reliable reporting for Product, Education and Marketing teams. Collaborated with regional stakeholders, technical teams, and external vendors to investigate data discrepancies, resolve issues, and implement solutions. Led the migration of reporting and survey processes from an external vendor to internal platforms, eliminating 1500 annual support hours and improving process efficiency and data ownership. Developed SQL queries to consolidate data from multiple sources and integrated more than 200 previously unavailable surveys into Power BI, expanding data coverage and accessibility. Managed and maintained survey workflows, reducing implementation time by 70% and improving process efficiency.

Created a ServiceNow Knowledge Base article for recurring platform issues, enabling self-service and supporting faster incident resolution, which decreased from 2 weeks to 3 business days. Analyzed recurring issues to identify data and process gaps, implementing targeted training initiatives that reduced monthly platform issues by 90%. Developed a data-driven prioritization framework based on business impact and urgency, improving efficiency and saving approximately 200 annual support hours. Redesigned global leadership reporting workflows using Power BI, reducing report preparation time from one day to under two hours.

Standardized customer feedback classification, improving data quality to 95% accuracy and increasing classification coverage to 80%.