Managed multiple concurrent digital initiatives across the end-to-end project lifecycle, from discovery, requirements, and scoping through development, integrated testing, release, and post-production monitoring. Conducted kickoff, discovery, refinement, and follow-up meetings with business and technical stakeholders. Built and maintained project timelines, milestones, executive status reports, and timeline recalculations. Monitored delivery progress, workload, team capacity, deadlines, milestones, and Agile metrics. Managed backlogs, priorities, risks, dependencies, and implementation activities in Jira and Azure DevOps. Acted as a central communication point across customer/business stakeholders, Product, Engineering, QA, UX/UI, Architecture, support teams, commercial areas, and external partners. Identified project risks, blockers, and technical dependencies. Translated business and user needs into functional requirements, process flows, user stories, business rules, acceptance criteria, and technical activities. Coordinated integrated testing, defect prioritization, acceptance validation, release readiness, incident analysis, and post-release issue resolution. Supported four strategic digital implementations - Insurance/Fintech, B2B Sales, Vivo Communication Hub, and Pick Up & Ship.

Served as a customer-facing liaison for a B2B SaaS platform, managing customer-reported operational and technical issues from investigation through resolution. Investigated platform and integration issues using SQL and technical analysis. Prioritized issues by business impact, urgency, and customer needs; supported payment-integration workflows, including the Stone integration.

Supported planning and delivery of multiple customer-driven software projects, coordinating requirements, priorities, timelines, documentation, and communication between clients and internal teams. Participated in discovery and requirements workshops, translating business problems into process flows, user stories, backlog items, acceptance criteria, and implementation requirements. Coordinated Product, UX/UI, Engineering, QA, and customer stakeholders across initiatives including SIME - Brazilian Ministry of Health, Rec'n'Play, Fogo Cruzado, and DOCA / Porto Digital.

Developed web and mobile applications using React.js, Angular, Flutter, HTML, CSS, and JavaScript, building a technical foundation in APIs, debugging, software workflows, and implementation dependencies.