Lead the operation of 15+ staffing and technology projects, with end-to-end responsibility for delivery health, team capacity, risk management, dependencies, and resource allocation across a multi-client portfolio. Consolidated a common operating model through standardized processes, tracking rituals, and performance reporting, providing end-to-end visibility across the portfolio. Drive operational excellence through continuous improvement and AI/automation initiatives focused on efficiency, scalability, and predictability. Size effort for each initiative and define team size and seniority mix per account, directly influencing cost and margin. Manage resource allocation and reallocation across 15+ projects; report utilization, consumed hours, and available capacity to support staffing and commercial decisions. Act as the escalation and coordination point between business, technology, and clients, anticipating bottlenecks and sustaining service-level commitments.

Supported business areas with process analysis, requirements gathering, and functional design for mid-to-large-scale enhancement and production-support initiatives at Argentina's largest energy company. Translated business requirements into actionable Agile delivery artifacts, aligning stakeholders and engineering on scope, priorities, and expected outcomes. Led end-to-end delivery (discovery, UAT, go-live), coordinating cross-functional teams and managing dependencies, risks, and stakeholder communication. Aligned delivered solutions with business objectives, driving continuous improvement and operational efficiency. Documented as-is and to-be processes with functional stakeholders, building a reusable knowledge base for future initiatives. Managed production support within the delivery cycle, prioritizing incidents with the business without disrupting the roadmap.

Led a 16-person cross-functional squad (Front-End, Back-End, QA, Product Owner, Tech Lead) responsible for the Home screen of Uala's app, the most-visited screen of the product, driving two end-to-end redesigns and shipping 15+ new components. Reduced load time by more than 60% for over 6 million users by implementing Front-End/Back-End caching and improved service sequencing. Piloted the adoption of SwiftUI (iOS) and Jetpack Compose (Android), and supported Java-to-Golang migrations on Home-critical services. Coordinated dependencies across 20+ squads publishing content to the Home screen, negotiating priorities and release windows without slowing the core roadmap. Facilitated Agile ceremonies and quarterly capacity-based planning with clear Definition of Ready/Done, incorporating feature flags and staged rollouts to reduce production risk. Implemented delivery and service metrics (lead/cycle time, rework and bug rates) to support data-driven improvement conversations. Achieved a Top-3 internal engagement ranking among 20+ teams with minimal attrition; mentored and promoted 5 developers and 2 team leads to Delivery Manager. Co-created the Delivery Manager Playbook and onboarded new Delivery Managers, standardizing practices across squads. Maintained weekly executive reporting in Jira/Confluence, aligning product, technology, and management on progress, risks, and decisions. Defined squad composition and seniority mix, and led quarterly capacity planning, estimating effort to commit to realistic scope. Reported team utilization and available capacity, supporting data-driven decisions to add, reassign, or promote personnel.

Managed a 9-person cross-functional team (Product Owner, Data Engineers, Business Analysts) supporting the Data Governance Office of a banking-sector client, owning 10+ Cloudera data pipelines powering omnichannel, marketing, and analytics initiatives. Increased predictability by implementing Agile governance (Definition of Ready/Done, WIP limits, capacity-based quarterly planning) across a rolling two-quarter roadmap. Co-led backlog refinement with tech leads and architects, adopting incremental delivery (ingest → transform → serve) to shorten time-to-first-usable-dataset. Ensured compliance and auditability through governance-aligned requirements, decision logs, and lightweight documentation standards. Implemented quality gates, data lineage tracking, and incident reviews, improving data freshness and reliability. Supported team health through regular 1:1s and provided executive visibility via throughput, lead/cycle time, predictability, and failure-rate metrics on Jira/Confluence dashboards.

Supported the digital transformation of the City Government for nearly seven years, leading the reengineering of 100+ internal and external procedures and the digitization of citizen-facing services. Led two multidisciplinary teams that digitized 80+ registration systems. Managed a team of 6 business analysts and owned the functional design of the Multipurpose File Registration System (RLM). Partnered with development teams to coordinate initiatives, test cases, QA execution, and UX/UI design. Delivered 10+ training sessions to 25+ people on Scrum and Design Thinking, and produced process and system documentation. Introduced Agile practices within a traditional government environment, supporting cultural change from paper-based, long-cycle processes. Estimated effort for digitization initiatives and sized teams per workstream, adjusting staffing to demand and project progress.