Simera Professional Key (SPK)

Elian R

Costa Rica

Customer Service & Tier 1 Technical Support Representative

$ 1,700/month

2 yrs exp

I'm a motivated software engineer student at the Universidad Nacional de Costa Rica with a strong passion for learning and technology, I have a strong aptitude for teamwork, research and project management. I'm actively looking for an opportunity where I can contribute, learn, and grow.

Skills

  • Active Listening
  • Adaptability
  • Bilingual Communications
  • C++
  • Critical Thinking
  • Customer Relationship Management
  • IT Management
  • Multitasking
  • Problem Solving
  • Resilience
  • Talent Management
  • Team Management
  • Technical Support
  • Time Management
  • Visual Communication
  • ATS Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • Tech Support
  • Word
  • Client Relationship Management
  • Software Installation
  • Empathy
  • Conflict Resolution
  • Complaint Resolution
  • Customer Relationship Management (CRM)
  • Excel
  • Problem-Solving
  • Cross-selling and Upselling
  • Bid Management
  • Resiliente
  • Fast Learner
  • Effective communication
  • Effective Communication Skills
  • Active listening
  • Office Management
  • IT and Technical Support
  • Multi-task
  • customer care
  • Client Management
  • Microsoft Office
  • Word,
  • Multi-Tasking
  • Problem-Solving Skills
  • Adaptabilid
  • Effective Written Communication
  • Time managment
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Effective Listening
  • Time Management,
  • Multilingual Communication
  • Customer Relationship Management (CRM) Tools
  • Time mangament
  • Resiliency
  • Bilingual comunication
  • Active listening,
  • Problem-Solving:
  • efective communication
  • Problem-solving.
  • Time-Management
  • adaptabilité
  • Resilient
  • Adaptability.
  • multi tasking
  • Wordl
  • Customer Service & Relationship Management
  • Technical Support Manager
  • Supplier Relationship Management
  • Relationship Managment
  • adaptabilty
  • Problem - solving
  • Adaptabiity
  • adpatability
  • Relationship management
  • Sales & Lead Generation
  • Critial Thinking
  • 9. Time Management
  • Executive Communication
  • Client Relationship Managements
  • IT technical support
  • Acrtive listening
  • Technical Support (SaaS)
  • Problem Saving
  • custom care
  • Ressilience
  • Adabiility
  • Adaptabilility
  • Carrier Relationship Management
  • o Problem-Solving
  • o Effective Communication
  • crtical thinking
  • B2B Relationship Management
  • active listenng
  • IT Technical Support
  • Fast-learner
  • Tme Management
  • UAT Management
  • Proble solving
  • Effective comunications
  • Basic Microsoft Office
  • Interactive Communication
  • effective communicator
  • Crises Management
  • Time Management Tools
  • Visual Communication,
  • Mulititask
  • Time Mangement
  • ISP Technical Support
  • Real Time Management
  • Site Management
  • Multi tasking
  • Time management
  • Ticket Management
  • De-escalation
  • Customer relationship management
  • adaptibility
  • Accounting management
  • Conflict resolution
  • Stakeholder & Relationship Management
  • Exel
  • 3. Problem-Solving
  • 4. Multitasking
  • 6. Adaptability
  • customer relation management
  • customer relationship managment
  • Resilience4j
  • adaptabiliy
  • Remote Technical Support
  • Problem solving
  • Technical Support.
  • Time Management Skills

Elian R

Costa Rica

Customer Service & Tier 1 Technical Support Representative

$ 1,700 /month

Part Time: $ 1,250/month

2 yrs exp

I'm a motivated software engineer student at the Universidad Nacional de Costa Rica with a strong passion for learning and technology, I have a strong aptitude for teamwork, research and project management. I'm actively looking for an opportunity where I can contribute, learn, and grow.

Skills

  • Active Listening
  • Adaptability
  • Bilingual Communications
  • C++
  • Critical Thinking
  • Customer Relationship Management
  • IT Management
  • Multitasking
  • Problem Solving
  • Resilience
  • Talent Management
  • Team Management
  • Technical Support
  • Time Management
  • Visual Communication
  • ATS Management
  • Microsoft Office 365
  • Microsoft Office Suite
  • Tech Support
  • Word
  • Client Relationship Management
  • Software Installation
  • Empathy
  • Conflict Resolution
  • Complaint Resolution
  • Customer Relationship Management (CRM)
  • Excel
  • Problem-Solving
  • Cross-selling and Upselling
  • Bid Management
  • Resiliente
  • Fast Learner
  • Effective communication
  • Effective Communication Skills
  • Active listening
  • Office Management
  • IT and Technical Support
  • Multi-task
  • customer care
  • Client Management
  • Microsoft Office
  • Word,
  • Multi-Tasking
  • Problem-Solving Skills
  • Adaptabilid
  • Effective Written Communication
  • Time managment
  • Client Relationship Management,
  • • Stakeholder Relationship Management
  • Effective Listening
  • Time Management,
  • Multilingual Communication
  • Customer Relationship Management (CRM) Tools
  • Time mangament
  • Resiliency
  • Bilingual comunication
  • Active listening,
  • Problem-Solving:
  • efective communication
  • Problem-solving.
  • Time-Management
  • adaptabilité
  • Resilient
  • Adaptability.
  • multi tasking
  • Wordl
  • Customer Service & Relationship Management
  • Technical Support Manager
  • Supplier Relationship Management
  • Relationship Managment
  • adaptabilty
  • Problem - solving
  • Adaptabiity
  • adpatability
  • Relationship management
  • Sales & Lead Generation
  • Critial Thinking
  • 9. Time Management
  • Executive Communication
  • Client Relationship Managements
  • IT technical support
  • Acrtive listening
  • Technical Support (SaaS)
  • Problem Saving
  • custom care
  • Ressilience
  • Adabiility
  • Adaptabilility
  • Carrier Relationship Management
  • o Problem-Solving
  • o Effective Communication
  • crtical thinking
  • B2B Relationship Management
  • active listenng
  • IT Technical Support
  • Fast-learner
  • Tme Management
  • UAT Management
  • Proble solving
  • Effective comunications
  • Basic Microsoft Office
  • Interactive Communication
  • effective communicator
  • Crises Management
  • Time Management Tools
  • Visual Communication,
  • Mulititask
  • Time Mangement
  • ISP Technical Support
  • Real Time Management
  • Site Management
  • Multi tasking
  • Time management
  • Ticket Management
  • De-escalation
  • Customer relationship management
  • adaptibility
  • Accounting management
  • Conflict resolution
  • Stakeholder & Relationship Management
  • Exel
  • 3. Problem-Solving
  • 4. Multitasking
  • 6. Adaptability
  • customer relation management
  • customer relationship managment
  • Resilience4j
  • adaptabiliy
  • Remote Technical Support
  • Problem solving
  • Technical Support.
  • Time Management Skills

Customer Service & Tier 1 Technical Support Representative

Foundever
February 2025 - August 2026

Provided high quality customer care and technical support for the Verizon account, ensuring first contact resolution for billing and service inquiries. Managed end to end customer care and Tier 1 troubleshooting workflows entirely within secure Citrix virtual desktop environments (VDI). Utilized Verizon systems to navigate real time customer account databases, analyze billing profiles, and execute technical or service adjustments. Driven sales growth by identifying customer needs, generating sales leads, and executing strategic cross-selling of premium plans, devices, and add on services.

Smart Scores

Communication
68
Role Fit
90
Adaptability
62
Problem-solving
60

Smart Skills

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