Provided technical support for Microsoft Intune and MDM across Windows, Android, macOS, and iOS. Managed device enrollment and application deployment, including Win32, Store, and LOB applications. Supported security and compliance policies, MAM, app configuration, device configuration, and reporting. Administered Microsoft 365 users and groups. Supported Microsoft Entra and Conditional Access policies to manage access and security. Troubleshot complex technical issues and provided clear guidance to users and internal teams.

Coordinated professional communication with attorneys and legal representatives regarding billing, collections, and account-related matters. Communicated with patients and relevant parties regarding billing inquiries, payment status, and collection matters. Managed medical billing and collections activities, including account reviews, payment follow-ups, and resolution of outstanding balances. Updated and verified patients' insurance information and submitted claims to insurance companies. Provided patients with information regarding outstanding balances and sent Explanation of Benefits statements. Followed up on outstanding balances and assisted with resolving billing and payment-related issues.

Provided customer support for the Capital One campaign, resolving inquiries and delivering accurate information. Promoted to the Escalation Team to guide customer service agents and assist with complex customer issues. Handled escalated cases requiring additional investigation, judgment, and clear communication. Supported agents with issue resolution and maintained a customer-focused service approach. Maintained accurate documentation and followed established procedures while handling sensitive account information.