Provided customer service, sales assistance, and technical product support for pest and weed control products. Handled customer inquiries regarding products, orders, shipments, and service-related issues. Assisted customers in identifying appropriate products and solutions based on their needs. Followed up on shipments through transportation networks and logistics providers. Coordinated customer and operational follow-ups to help resolve delivery and order-related issues. Conducted inventory reviews and documented incidents within the distribution process. Maintained accurate customer and operational records to support service efficiency and compliance.

Provided bilingual customer support regarding healthcare benefits, medications, authorizations, policies, and pharmacy-related inquiries. Handled high-volume customer interactions while maintaining accuracy, professionalism, and service quality. Assisted customers with account and policy-related questions and explained available benefits and services. Researched customer concerns and provided accurate information or appropriate follow-up based on established procedures. Maintained accurate customer records while following company procedures for handling sensitive customer information. Applied strong communication and problem-solving skills when addressing complex customer inquiries. Achievement: Consistently maintained strong customer service performance and earned performance-based incentives.

Managed customer accounts related to credit cards, consumer loans, and other financial products. Conducted administrative collections and followed up on outstanding customer accounts. Assisted customers with payment arrangements, refinancing options, and account solutions. Provided information regarding financial products and available account alternatives. Handled customer questions, objections, and concerns while maintaining professional communication. Supported sales activities and promoted relevant financial products and services. Maintained accurate account information and documented customer interactions. Achievement: Recognized for strong customer service, collections performance, and sales support.

Provided bilingual customer and technical support through inbound calls, chats, and ticketing channels. Assisted users and drivers with platform issues, account concerns, billing questions, and operational requests. Performed technical troubleshooting and guided customers through solutions and platform procedures. Managed billing processes, back-office operations, and high-volume data digitization. Processed and maintained customer and operational information with strong attention to accuracy and detail. Coordinated operational follow-ups and escalated issues when required. Supported workflow organization and quality management initiatives. Assisted with quality monitoring and process-related activities. Achievement: Promoted to a Quality Management role and selected to serve as Substitute Supervisor based on performance and operational knowledge.

Provided bilingual customer and technical support for internet, television, mobile, and landline services. Handled inbound customer inquiries related to technical issues, billing, accounts, products, and services. Performed technical troubleshooting and guided customers through technical solutions. Assisted customers with billing questions, service changes, and account-related requests. Supported customer retention efforts and promoted relevant service packages. Documented customer interactions and followed established service procedures. Achievement: Supported technical support, sales, and retention functions while maintaining customer service and resolution standards.