Scaled monthly authorization volume 50% (1,000 to 1,500) by redesigning the operational tracking workflow. Tracked recurring performance metrics (referral volume, acquisition, retention) in biweekly reports for a 5-person leadership team and 4 area heads; identified a seasonal Nov-Dec drop-off and led the rollout of incentive programs to address it. Standardized fragmented agent-facing documents into a single format, reducing per-case processing time during high-demand periods and supporting volume growth that required cross-department staff reallocation.

Maintained monthly inventory control across 3 production lines with a high SKU volume using structured Excel tracking systems, ensuring consistent material availability for production schedules. Redesigned payroll calculation process for 20 employees by building a custom Excel formula system to accurately compute overtime pay, eliminating recurring overpayment errors.