Manage of personal and health information from members associated with Ambetter Health Insurance all around USA. Manage around of 250-300 calls per week for customer service resolutions. AWS and Genesys Calls system. Outbound calls to health clinics, hospitals and providers to support the member for medical inquires participating also as a translator (ENG-SPAN) Speaker. I use medical tools such: TruCare and Portico systems to verify provider's information and medical Customer records. I generate more than 200 tickets per call or follow up in case members have problems with their personal website account through the Centene Central and Service Now systems. BeyondTrust Remote Desktop support. Azure and Active Directory management in order to confirm, remove or activation of user's accounts. De-escalation or escalation to the corresponding department or upper management for a proper follow up.

Customer Service. Sales promoter for memberships.

Guest Service. Room controller management.