Develop marketing strategies, branded content, and digital campaigns that strengthen brand positioning and generate business growth. Coordinate client communications, marketing campaigns, and project timelines.

Developed content strategies and influencer marketing campaigns that strengthened brand identity and customer acquisition.

Coordinated the planning and execution of an international automotive event involving participants from 7+ Latin American countries through branding, sponsorship management, logistics, and strategic partnerships. Built strategic partnerships with sponsors, government institutions, vendors, and international automotive clubs to successfully execute large-scale events. Develop event identities, digital campaigns, promotional materials, and social media strategies that strengthen community engagement. Coordinate cross-functional teams, registrations, and communications to deliver high-quality events.

Improved operational efficiency through quality assurance, process optimization, and workflow analysis. Delivered coaching, quality evaluations, and performance reporting using Power BI and Excel. Collaborated with Operations and Leadership teams to improve customer experience and service consistency. Identified trends and improvement opportunities that supported business decision-making.

Delivered customer support and collections services while consistently exceeding quality expectations. Built strong client relationships through effective communication and problem solving.