Simera Professional Key (SPK)

Ifeanyi O

Brasil

Daily Operations & Customer Service

$ 1,100/month

10+ yrs exp

I’m a customer service and operations professional with over 10 years of experience in administration, sales, customer support, and daily business operations. I’m skilled in communication, problem-solving, client relationship management, and handling multiple tasks efficiently. I’m also comfortable working remotely and using tools such as Microsoft Office, Google Workspace, Canva, and CRM systems. I’m currently based in São Paulo, Brazil, and I’m open to opportunities where I can contribute my e…

Skills

  • Adaptability
  • Communications
  • Customer Relationship Management
  • Customer Service
  • Demand Generation
  • Documentation
  • IT Management
  • Lead Generation
  • Marketing Strategy
  • Multitasking
  • Payroll Administration
  • Problem Solving
  • Salesforce Administrator
  • Sales Management
  • System Administration
  • Talent Management
  • Team Management
  • Telecommunications
  • Time Management
  • Administration
  • ATS Management
  • Data Entry
  • Domain Management
  • Google Workspace
  • Kustomer
  • Lead Generator
  • Marketing
  • Marketing Strategist
  • Resales
  • Retail Management
  • Server Administration
  • ServiceNow
  • Telemarketing
  • Communication
  • Team Collaboration
  • Communication Skills
  • Conflict Resolution
  • Complaint Resolution
  • Database Entry
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Email Management
  • Organizational Skills
  • Administrative Support
  • Remarketing
  • Bid Management
  • Candidate Relationship Management (CRM)
  • Digital Marketing Strategy
  • comunication
  • Office Management
  • Multi-task
  • profesional
  • Customer relationship
  • Client Management
  • Multi-Tasking
  • comunicacio
  • Customer Service Rep
  • Adaptabilid
  • Time managment
  • Probelm Sloving
  • Organization skills
  • comunicazion
  • Problem Solver
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Time Management,
  • Strong Communication Skills
  • Customer Relationship Management (CRM) Tools
  • Organisational skills
  • Time mangament
  • comunication skills
  • Teamwork and Collaboration
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Time-Management
  • adaptabilité
  • Microsoft Office (Word, Excel, PowerPoint)
  • Teamwork & Collaboration
  • Communication.
  • Adaptability.
  • multi tasking
  • customer service,
  • Customer Service Agent
  • Remote Collaboration
  • Mailbox Management
  • Google Workspace Suite
  • comunicação
  • comunicativo
  • adaptabilty
  • Organizational Skills,
  • Microsoft Office (Word, Excel, Outlook)
  • Communication Tools
  • Problem - solving
  • Remote Team Collaboration
  • Adaptabiity
  • Microsoft Office (Excel, Word, PowerPoint)
  • adpatability
  • email communication
  • HR Administration
  • Form Preparation
  • Googleworkspace
  • Growth Marketing Strategy
  • Technical Collaboration
  • Customer serve
  • • Clear Communication Skills
  • Customer relationships
  • comunictaiton
  • SaaS Marketing Strategy
  • 9. Time Management
  • Communcation
  • Clear communication skills
  • Document Automation
  • Problem Saving
  • Remote Administrative Support
  • comunicacion,
  • Adabiility
  • Adaptabilility
  • Admistrative Support
  • o Problem-Solving
  • professionalism
  • SOP Documentation
  • Client Relations Management (CRM)
  • NGO communications
  • coustomer service
  • Tme Management
  • UAT Management
  • Remote Colaboration
  • Gmail Management
  • Team Collaberation
  • Proble solving
  • Administrative Support,
  • Report Preparation
  • Adminstrative support
  • API Documentation
  • User Documentation
  • SaaS Documentation
  • Data Administration
  • General Administration
  • Executive Administrative Support
  • Crises Management
  • Time Management Tools
  • SaaS administration
  • Google Suite/Workspace
  • Mulititask
  • documentacion
  • Time Mangement
  • Real Time Management
  • Site Management
  • Multi tasking
  • Customer service
  • Time management
  • Ticket Management
  • User Administration
  • UX Collaboration
  • 7. Data Entry
  • Customer relationship management
  • adaptibility
  • E-mail management
  • Communication skillis
  • 3. Problem-Solving
  • 4. Multitasking
  • 6. Adaptability
  • Administration Support
  • customer relationship managment
  • Client Relationship Management (CRM)
  • Legal Documentation
  • adaptabiliy
  • Customer.io
  • Problem solving
  • Collaboration
  • Time Management Skills

Ifeanyi O

Brasil

Daily Operations & Customer Service

$ 1,100 /month

10+ yrs exp

I’m a customer service and operations professional with over 10 years of experience in administration, sales, customer support, and daily business operations. I’m skilled in communication, problem-solving, client relationship management, and handling multiple tasks efficiently. I’m also comfortable working remotely and using tools such as Microsoft Office, Google Workspace, Canva, and CRM systems. I’m currently based in São Paulo, Brazil, and I’m open to opportunities where I can contribute my e…

Skills

  • Adaptability
  • Communications
  • Customer Relationship Management
  • Customer Service
  • Demand Generation
  • Documentation
  • IT Management
  • Lead Generation
  • Marketing Strategy
  • Multitasking
  • Payroll Administration
  • Problem Solving
  • Salesforce Administrator
  • Sales Management
  • System Administration
  • Talent Management
  • Team Management
  • Telecommunications
  • Time Management
  • Administration
  • ATS Management
  • Data Entry
  • Domain Management
  • Google Workspace
  • Kustomer
  • Lead Generator
  • Marketing
  • Marketing Strategist
  • Resales
  • Retail Management
  • Server Administration
  • ServiceNow
  • Telemarketing
  • Communication
  • Team Collaboration
  • Communication Skills
  • Conflict Resolution
  • Complaint Resolution
  • Database Entry
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Email Management
  • Organizational Skills
  • Administrative Support
  • Remarketing
  • Bid Management
  • Candidate Relationship Management (CRM)
  • Digital Marketing Strategy
  • comunication
  • Office Management
  • Multi-task
  • profesional
  • Customer relationship
  • Client Management
  • Multi-Tasking
  • comunicacio
  • Customer Service Rep
  • Adaptabilid
  • Time managment
  • Probelm Sloving
  • Organization skills
  • comunicazion
  • Problem Solver
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Time Management,
  • Strong Communication Skills
  • Customer Relationship Management (CRM) Tools
  • Organisational skills
  • Time mangament
  • comunication skills
  • Teamwork and Collaboration
  • Customer Service Chat
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Time-Management
  • adaptabilité
  • Microsoft Office (Word, Excel, PowerPoint)
  • Teamwork & Collaboration
  • Communication.
  • Adaptability.
  • multi tasking
  • customer service,
  • Customer Service Agent
  • Remote Collaboration
  • Mailbox Management
  • Google Workspace Suite
  • comunicação
  • comunicativo
  • adaptabilty
  • Organizational Skills,
  • Microsoft Office (Word, Excel, Outlook)
  • Communication Tools
  • Problem - solving
  • Remote Team Collaboration
  • Adaptabiity
  • Microsoft Office (Excel, Word, PowerPoint)
  • adpatability
  • email communication
  • HR Administration
  • Form Preparation
  • Googleworkspace
  • Growth Marketing Strategy
  • Technical Collaboration
  • Customer serve
  • • Clear Communication Skills
  • Customer relationships
  • comunictaiton
  • SaaS Marketing Strategy
  • 9. Time Management
  • Communcation
  • Clear communication skills
  • Document Automation
  • Problem Saving
  • Remote Administrative Support
  • comunicacion,
  • Adabiility
  • Adaptabilility
  • Admistrative Support
  • o Problem-Solving
  • professionalism
  • SOP Documentation
  • Client Relations Management (CRM)
  • NGO communications
  • coustomer service
  • Tme Management
  • UAT Management
  • Remote Colaboration
  • Gmail Management
  • Team Collaberation
  • Proble solving
  • Administrative Support,
  • Report Preparation
  • Adminstrative support
  • API Documentation
  • User Documentation
  • SaaS Documentation
  • Data Administration
  • General Administration
  • Executive Administrative Support
  • Crises Management
  • Time Management Tools
  • SaaS administration
  • Google Suite/Workspace
  • Mulititask
  • documentacion
  • Time Mangement
  • Real Time Management
  • Site Management
  • Multi tasking
  • Customer service
  • Time management
  • Ticket Management
  • User Administration
  • UX Collaboration
  • 7. Data Entry
  • Customer relationship management
  • adaptibility
  • E-mail management
  • Communication skillis
  • 3. Problem-Solving
  • 4. Multitasking
  • 6. Adaptability
  • Administration Support
  • customer relationship managment
  • Client Relationship Management (CRM)
  • Legal Documentation
  • adaptabiliy
  • Customer.io
  • Problem solving
  • Collaboration
  • Time Management Skills

Daily Operations & Customer Service

Sophken Global Enterprises
November 2021 - December 2025

Managed day-to-day business operations while delivering high-quality customer support across multiple communication channels. Responded professionally to customer inquiries through phone, email, social media, and chat. Resolved customer complaints efficiently while maintaining high customer satisfaction. Processed customer orders, cancellations, refunds, and service requests. Maintained accurate customer records and transaction documentation. Coordinated communication between customers and internal departments. Monitored inventory and assisted with order fulfillment. Managed daily administrative activities and business documentation. Assisted with scheduling, reporting, and operational planning. Identified opportunities to improve customer experience and operational efficiency. Built long-term customer relationships through excellent service delivery. Trained new staff on customer service standards and operational procedures when required. Improved customer response time through better workflow organization. Successfully handled difficult customer situations while maintaining professionalism. Contributed to increased customer retention through excellent relationship management. Supported continuous improvement initiatives that enhance operational efficiency.

Marketing Manager

Ken Franklin & Emeka Enterprises
March 2015 - August 2020

Led marketing activities focused on increasing brand awareness, customer acquisition, and business growth while working within a limited marketing budget. Developed and implemented marketing strategies. Generated qualified sales leads through online and offline campaigns. Managed customer acquisition initiatives. Conducted market research to identify customer needs and competitor activities. Built relationships with prospective and existing clients. Prepared marketing reports and sales performance analysis. Coordinated promotional campaigns and product launches. Managed social media marketing and customer engagement. Collaborated with the sales team to improve conversion rates. Negotiated with vendors and business partners. Increased brand visibility through targeted marketing campaigns. Helped expand the company's customer base. Improved lead generation using cost-effective marketing strategies. Supported revenue growth by strengthening customer engagement.

Sales Administrator / Receptionist

Toladex Construction Limited
March 2012 - June 2014

Provided administrative, front-office, and sales support while ensuring efficient office operations and excellent customer service. Welcome visitors and maintain a professional front office. Answered incoming phone calls and directed inquiries appropriately. Scheduled appointments and coordinated meetings. Prepared quotations, invoices, and sales documentation. Maintained customer databases and filing systems. Assisted the sales team with administrative support. Processed customer orders and monitored delivery schedules. Managed office correspondence and documentation. Coordinated communication between departments. Maintained office supplies and administrative records. Improved front-office efficiency through organized record management. Maintained positive customer relationships by providing prompt assistance. Supported smooth sales operations through accurate documentation.

Smart Scores

Communication
55
Role Fit
95
Adaptability
65
Problem-solving
55

Smart Skills

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