Simera Professional Key (SPK)

Ingrid A

Honduras

Virtual Assistant

8 yrs exp

Skills

  • Customer Service
  • Administrative Support
  • Communication and Interpersonal Skills
  • • Excellent communication and interpersonal skills
  • Microsoft Office Skills (Excel, Word, PowerPoint)
  • Customer Service Rep
  • Effective Communication and Interpersonal Skills
  • Customer Service Chat
  • Customer services
  • Microsoft Office (Word, Excel, PowerPoint)
  • customer service,
  • Customer Service Agent
  • Communication and organizational skills
  • Microsoft Office (Excel, Word, PowerPoint)
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Customer Service Management
  • Communication & Interpersonal Skills
  • Customer serve
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Leadership and Team Collaboration
  • Remote Administrative Support
  • Admistrative Support
  • coustomer service
  • Administrative Support,
  • Strong communication and interpersonal skills
  • Adminstrative support
  • Executive Administrative Support
  • Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Customer service
  • Administration Support

Ingrid A

Honduras

Virtual Assistant

8 yrs exp

Skills

  • Customer Service
  • Administrative Support
  • Communication and Interpersonal Skills
  • • Excellent communication and interpersonal skills
  • Microsoft Office Skills (Excel, Word, PowerPoint)
  • Customer Service Rep
  • Effective Communication and Interpersonal Skills
  • Customer Service Chat
  • Customer services
  • Microsoft Office (Word, Excel, PowerPoint)
  • customer service,
  • Customer Service Agent
  • Communication and organizational skills
  • Microsoft Office (Excel, Word, PowerPoint)
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Customer Service Management
  • Communication & Interpersonal Skills
  • Customer serve
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Leadership and Team Collaboration
  • Remote Administrative Support
  • Admistrative Support
  • coustomer service
  • Administrative Support,
  • Strong communication and interpersonal skills
  • Adminstrative support
  • Executive Administrative Support
  • Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Customer service
  • Administration Support

Virtual Assistant

PT Domination
October 2024 - August 2026

Generated and qualified leads through social media outreach and prospect engagement. Managed conversations with potential clients, identifying their needs and supporting sales opportunities.

Administrative & Accounting Assistant

Modern Bakery
April 2023 - December 2023

Managed invoices, payments, expense tracking, and financial documentation.

Customer Service & Game Moderator / Team Lead

Rockstar / ModSquad
July 2021 - September 2024

Led a customer service and moderation team, providing guidance, managing tickets and escalations, and ensuring compliance with platform policies.

Customer Service Specialist

VitalSource / ModSquad
December 2020 - July 2023

Promoted to Tier 2, handling complex customer issues and collaborating with technical teams to resolve product-related problems.

Customer Service Representative

Best Buy / Alorica
May 2019 - November 2020

Provided customer support via phone and email, resolving product, account, and service-related inquiries.

Customer Service & Moderation Specialist

Amazon / Startek
September 2018 - April 2019

Provided customer support via phone and email while moderating interactions in accordance with company policies and platform guidelines.

Smart Scores

Communication
68
Role Fit
95
Adaptability
65
Problem-solving
60

Smart Skills

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