Simera Professional Key (SPK)

Gerardo D

Mexico

Sr. Customer Service Representative · Order Management

6 yrs exp

Skills

Career Management
Continuous Improvement Process
Customer Experience
HubSpot
Salesforce
SAP
Ad Management
Brand Management
ISAP
Kustomer
Microsoft Office 365
Microsoft Office Suite
Sales Order Management
SOAP
Zoho CRM
Excel
Cross-functional Collaboration
cross functional coordination
Microsoft Office
Hubspot
Customer Experience Analyst
Continous Improvement;
Customer Experience Strategy
Backlog Management
Continuous Process Improvement
Work Order Management
Catalog Management
Corporate Account Management
Cross functional Collaboration
Cross-Functional Team Collaboration
Cross-functional Team Coordination
Remote Team Leadership & Coaching
order entry
Customer-Facing Experience
Cross-functional Coordination
Crossfuntional Colaboration
Training Design & Implementation
Cross-Functional Collaboaration
Team Leadership & Collaboration
Cutomer experience
• Cross-functional Communication
Strategic Resource Management
Strategic Account Management
Cross‑Functional Team Coordination
Order Management
Production Coordination
Supply Chain Support
GSAP
Cross‑functional Collaboration
Strategic Key Account Management
Salesforce CRM
Order Entry,
Continuous Improvement
Basic Microsoft Office
Salesforce.com
Customer experiance
Strategic Business Management
Customer Experience (CX)
Salesforge
Offer management
Product Backlog Management
Continual Improvement
Exel
Issue Resolution & Escalation
Customer Experience Manager
People Leadership & Coaching
Saleforce
Hub Spot
Cross-Functional Stakeholder Coordination
Process Standardization
Customer.io
Customer Experience Support

Gerardo D

Mexico

Sr. Customer Service Representative · Order Management

6 yrs exp

Skills

Career Management
Continuous Improvement Process
Customer Experience
HubSpot
Salesforce
SAP
Ad Management
Brand Management
ISAP
Kustomer
Microsoft Office 365
Microsoft Office Suite
Sales Order Management
SOAP
Zoho CRM
Excel
Cross-functional Collaboration
cross functional coordination
Microsoft Office
Hubspot
Customer Experience Analyst
Continous Improvement;
Customer Experience Strategy
Backlog Management
Continuous Process Improvement
Work Order Management
Catalog Management
Corporate Account Management
Cross functional Collaboration
Cross-Functional Team Collaboration
Cross-functional Team Coordination
Remote Team Leadership & Coaching
order entry
Customer-Facing Experience
Cross-functional Coordination
Crossfuntional Colaboration
Training Design & Implementation
Cross-Functional Collaboaration
Team Leadership & Collaboration
Cutomer experience
• Cross-functional Communication
Strategic Resource Management
Strategic Account Management
Cross‑Functional Team Coordination
Order Management
Production Coordination
Supply Chain Support
GSAP
Cross‑functional Collaboration
Strategic Key Account Management
Salesforce CRM
Order Entry,
Continuous Improvement
Basic Microsoft Office
Salesforce.com
Customer experiance
Strategic Business Management
Customer Experience (CX)
Salesforge
Offer management
Product Backlog Management
Continual Improvement
Exel
Issue Resolution & Escalation
Customer Experience Manager
People Leadership & Coaching
Saleforce
Hub Spot
Cross-Functional Stakeholder Coordination
Process Standardization
Customer.io
Customer Experience Support

Experience
Education

Sr. Customer Service Representative · Order Management

First Brands Group

April 2024 - July 2026

Increased fill rate for the business unit's top customer from 38% to 96% through consistent KPI-focused follow-up. Managed a portfolio of 30+ strategic B2B accounts for daily and special requirements, reducing backlog by 29%. Maintained a 97% on-time SLA response rate across the account portfolio. Coordinated cross-functional communication between supply chain and customer teams using Zoho and SAP, improving response times and customer satisfaction. Designed and led a coaching program — including training videos and reference materials — for new-hire onboarding.

Key Account and Sales Operation Manager · Customer Success

Codevi Bienes Raíces

January 2022 - April 2024

Oversaw customer experience and sales for a portfolio of 65+ clients in the San Luis Potosi Real Estate market. Led digital marketing and promotion for 108 property’s portfolio (sale and rent), identifying and pursuing new business opportunities while maintaining customer relations and post-sale follow-up.

Sr. Customer Experience Specialist · Strategic Accounts

Honeywell

April 2020 - November 2021

Managed strategic account support for 40+ customers within the PPE division coordinating and prioritizing Daily tasks. Partnered with cross-functional teams to resolve operational and supply chain issues, sustaining 90%+ customer satisfaction survey scores. Utilized Salesforce and SAP ERP for customer follow-up, order management and reporting. Built trusted relationships with top-tier customers through consistent execution and proactive problem-solving.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving