Organized, classified, and updated administrative records and documentation. Prepared memos, official letters, and institutional requests. Managed correspondence and followed up on administrative requests.

Supported up to 100 customers daily, identifying needs and providing tailored solutions through in-person, phone, and email channels. Resolved customer inquiries, requests, exchanges, and returns, providing timely solutions and maintaining a positive customer experience. Managed sales, invoicing, credit notes, and customer transactions using SAP, ensuring accurate information and documentation. Followed up with customers and maintained clear, professional communication throughout the service process. Handled multiple customer requests simultaneously in a fast-paced environment while maintaining service quality and attention to detail. Trained and supported new team members on customer service, sales processes, products, and operational procedures.

Provided phone-based customer support and sales assistance for BCI and Zenit auto insurance products. Identified customer needs and explained coverage, benefits, and policy terms clearly and accurately. Handled customer objections and questions, providing appropriate information to support purchasing decisions. Validated customer information and documentation required for policy issuance. Followed up with prospective customers throughout the commercial process and maintained accurate records.

Managed customer inquiries and orders through phone and digital channels. Resolved changes, service issues, and order-related concerns, providing timely assistance and follow-up. Coordinated with internal operations teams to resolve customer requests and ensure accurate and timely deliveries. Managed multiple customer requests in a fast-paced environment while maintaining professional communication. Applied suggestive selling and cross-selling techniques based on customer needs.

Managed customer relationships throughout the commercial cycle, from initial contact and consultation to negotiation, closing, and post-sale follow-up. Identified customer needs and recommended appropriate products or services. Maintained ongoing communication with customers to strengthen relationships and encourage repeat business. Independently managed customer inquiries, sales coordination, and follow-up activities.