Simera Professional Key (SPK)

Renan Honório d

Customer Service Representative (Outbound)

$ 1,900/month

10+ yrs exp

Skills

Customer Experience
Customer Retention
Customer Support
Documentation
Customer Relations
EHR Systems
Go To
Google Workspace
GoTo
Kustomer
Customer Segmentation
CRM Systems
Team Collaboration
ERP Systems
Conflict Resolution
Complaint Resolution
Cross-functional Collaboration
IT Support
SaaS Support Specialist
Customer Service Specialist
chat support
email support
remote work
Monday.com
Supportive
Customer Experience Analyst
Remote Collaboration
Live Chat Support
Google Workspace Suite
Remote Collaboration Tools
Customer Experience Strategy
Bilingual Customer Support
Phone Support
Remote Team Collaboration
Time Management & Multitasking
customer suport
IT support specialist
Time management and multitasking
Googleworkspace
Cross functional Collaboration
Client Support Specialist
Cross-Functional Team Collaboration
Customer Support Specialist
Cross-functional Team Coordination
Customer-Facing Experience
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
Cross-Cultural Collaboration
Cross-Functional Collaboration & Oversight
Cutomer experience
Document Automation
IT Customer Support
SOP Documentation
productivity tools
AI Tools (ChatGPT, Claude, etc.)
Cross‑functional Collaboration
Content Coordination
Remote Colaboration
L2 Support
Change Support
Customer experiance
API Documentation
User Documentation
SaaS Documentation
Google Suite/Workspace
documentacion
Customer Experience (CX)
Customer retention
Cross-functional Product Collaboration
Conflict resolution
Remote work collaboration
CRM system
Costumer support
Customer Experience Manager
Legal Documentation
Customer.io
Customer Experience Support

Renan Honório d

Customer Service Representative (Outbound)

$ 1,900 /month

10+ yrs exp

Skills

Customer Experience
Customer Retention
Customer Support
Documentation
Customer Relations
EHR Systems
Go To
Google Workspace
GoTo
Kustomer
Customer Segmentation
CRM Systems
Team Collaboration
ERP Systems
Conflict Resolution
Complaint Resolution
Cross-functional Collaboration
IT Support
SaaS Support Specialist
Customer Service Specialist
chat support
email support
remote work
Monday.com
Supportive
Customer Experience Analyst
Remote Collaboration
Live Chat Support
Google Workspace Suite
Remote Collaboration Tools
Customer Experience Strategy
Bilingual Customer Support
Phone Support
Remote Team Collaboration
Time Management & Multitasking
customer suport
IT support specialist
Time management and multitasking
Googleworkspace
Cross functional Collaboration
Client Support Specialist
Cross-Functional Team Collaboration
Customer Support Specialist
Cross-functional Team Coordination
Customer-Facing Experience
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
Cross-Cultural Collaboration
Cross-Functional Collaboration & Oversight
Cutomer experience
Document Automation
IT Customer Support
SOP Documentation
productivity tools
AI Tools (ChatGPT, Claude, etc.)
Cross‑functional Collaboration
Content Coordination
Remote Colaboration
L2 Support
Change Support
Customer experiance
API Documentation
User Documentation
SaaS Documentation
Google Suite/Workspace
documentacion
Customer Experience (CX)
Customer retention
Cross-functional Product Collaboration
Conflict resolution
Remote work collaboration
CRM system
Costumer support
Customer Experience Manager
Legal Documentation
Customer.io
Customer Experience Support

Experience
Education

Customer Service Representative (Outbound)

Allstate

April 2026 - May 2026

Conducted outbound calling campaigns, identifying customer needs and connecting qualified prospects with licensed insurance agents.

Customer Support Specialist

Master Pro Remote

January 2026 - present

Deliver customer support to U.S.-based customers via phone, email, and chat in a fully remote environment. Handle approximately 100 customer interactions daily while maintaining professionalism and high satisfaction. Coordinate appointments between customers and field technicians, ensuring efficient scheduling. Manage modifications, cancellations, and reschedules with accuracy and attention to detail. Resolve escalated concerns through active listening, empathy, and cross-team collaboration. Maintain detailed records in CRM, Monday.com, and GoTo, using AI tools to streamline repetitive tasks.

Founder & Administrator

Run To Learn

January 2020 - December 2025

Founded and managed an independent language school, overseeing enrollment, customer inquiries, and student relationships from first contact through course completion. Handled all customer-facing communication — pricing, scheduling, complaints, and renewals — as sole point of contact for client satisfaction and retention. Managed day-to-day business operations while continuing to teach part-time at Microcamp.

English as a Second Language Teacher

Microcamp

March 2015 - February 2020

Taught English as a Second Language to students of varying ages and proficiency levels. Adapted teaching methods to different learning styles, ensuring clear and effective communication.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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