Simera Professional Key (SPK)

Juan Raudel M

Mexico

Customer success specialist, Scheduling specialist

$ 3,000/month

3 yrs exp

I love helping people which is why I do this type of jobs. I love building puzzles and playing soccer. I am a hardworking person, and always looking to improve and learn from others.

Skills

  • hard worker
  • always open to feedback
  • administration and organizational skills
  • 1. Customer Service Excellence
  • 2. CRM Software (Salesforce, HubSpot, Zendesk)
  • 3. Data Analysis & Reporting
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • 9. Time Management
  • 10. Remote Collaboration (Slack, Zoom, Trello)
  • Bilingual English/Spanish
  • Conflict and stress management skills
  • 3. Microsoft Excel
  • • Client Relationship Management
  • Customer Retention & Churn Prevention
  • 2. Strong Communication Skills
  • 3. Problem-Solving
  • 5. Teamwork
  • 7. Attention to Detail
  • Customer Success / Account Management

Juan Raudel M

Mexico

Customer success specialist, Scheduling specialist

$ 3,000 /month

Part Time: $ 2,450/month

3 yrs exp

I love helping people which is why I do this type of jobs. I love building puzzles and playing soccer. I am a hardworking person, and always looking to improve and learn from others.

Skills

  • hard worker
  • always open to feedback
  • administration and organizational skills
  • 1. Customer Service Excellence
  • 2. CRM Software (Salesforce, HubSpot, Zendesk)
  • 3. Data Analysis & Reporting
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • 9. Time Management
  • 10. Remote Collaboration (Slack, Zoom, Trello)
  • Bilingual English/Spanish
  • Conflict and stress management skills
  • 3. Microsoft Excel
  • • Client Relationship Management
  • Customer Retention & Churn Prevention
  • 2. Strong Communication Skills
  • 3. Problem-Solving
  • 5. Teamwork
  • 7. Attention to Detail
  • Customer Success / Account Management

Customer success specialist, Scheduling specialist

Essilor, ottimate
November 2023 - August 2026

Managed customer relationships and served as a trusted point of contact throughout the customer journey. Assisted clients with onboarding, resolved issues, answered questions, and ensured a positive customer experience. Collaborated with internal teams to address customer needs, improve satisfaction, and support customer retention through proactive communication and problem-solving.

Smart Scores

Communication
70
Role Fit
95
Adaptability
60
Problem-solving
60

Smart Skills

beta