Simera Professional Key (SPK)

Jesús P

Colombia

Bilingual Customer Service Agent – RCM Specialist

$ 1,550/month

6 yrs exp

Hi, my name is Jesús David. I have several years of experience in customer service, BPO operations, healthcare billing, and Revenue Cycle Management. In my previous roles, I’ve handled customer and patient inquiries, billing issues, claims, payment posting, accounts receivable follow-up, and denial management. I consider myself a responsible, adaptable, and proactive person. I’m comfortable working in fast-paced environments, communicating with customers, and learning new tools and processes …

Skills

  • Bilingual Communications
  • Customer Service
  • Graphic Design
  • Salesforce
  • Visual Communication
  • Photography
  • Basic Graphic Design
  • ortography
  • Customer Service Rep
  • Multilingual Communication
  • logistcs
  • Customer Service Chat
  • Bilingual comunication
  • Customer services
  • Graphic designer
  • customer service,
  • Customer Service Agent
  • Grapic Design
  • logistics
  • Graphics design
  • Graphics designer
  • Customer serve
  • graphic design
  • EPIC
  • coustomer service
  • Salesforce CRM
  • Salesforce.com
  • Infographic Design
  • Grpahic Design
  • Visual Communication,
  • Customer service
  • Salesforge
  • Saleforce
  • Graphic design
  • Zoom

Jesús P

Colombia

Bilingual Customer Service Agent – RCM Specialist

$ 1,550 /month

6 yrs exp

Hi, my name is Jesús David. I have several years of experience in customer service, BPO operations, healthcare billing, and Revenue Cycle Management. In my previous roles, I’ve handled customer and patient inquiries, billing issues, claims, payment posting, accounts receivable follow-up, and denial management. I consider myself a responsible, adaptable, and proactive person. I’m comfortable working in fast-paced environments, communicating with customers, and learning new tools and processes …

Skills

  • Bilingual Communications
  • Customer Service
  • Graphic Design
  • Salesforce
  • Visual Communication
  • Photography
  • Basic Graphic Design
  • ortography
  • Customer Service Rep
  • Multilingual Communication
  • logistcs
  • Customer Service Chat
  • Bilingual comunication
  • Customer services
  • Graphic designer
  • customer service,
  • Customer Service Agent
  • Grapic Design
  • logistics
  • Graphics design
  • Graphics designer
  • Customer serve
  • graphic design
  • EPIC
  • coustomer service
  • Salesforce CRM
  • Salesforce.com
  • Infographic Design
  • Grpahic Design
  • Visual Communication,
  • Customer service
  • Salesforge
  • Saleforce
  • Graphic design
  • Zoom

Bilingual Customer Service Agent – RCM Specialist

HEALTH PRIME
April 2025 - January 2026

BPO specialist in billing. Resolving hospital billing issues, charges, and payments. Posting payments. Sending cases for hospital coding. Serving Virginia Commonwealth University Hospital (V.C.U). Contacting insurance companies (Medicare, Cigna, United Healthcare, EYE MED, Ryan White Program, Tricare, Virginia Medicaid), updating patient information on EPIC tool, contacting medical offices, scheduling appointments, requesting prescriptions, and authorization numbers.

Bilingual Customer Service Agent

KAMPAIGN KINGS
May 2024 - November 2024

Cold calling, verifying and updating customer information. Providing information on full-coverage auto insurance offers. Transferring verified clients to the financial manager for sales processing. Bank loan campaigns: verifying information, offering payment options, scheduling dates according to customer preference.

Bilingual Customer Service Agent

TELEPERFORMANCE – DOORDASH
November 2022 - March 2024

Support for Dashers (delivery drivers). Processing refunds and cancellations. Map assistance and store location updates. Guiding Dashers on tax-related information. Updating platform data (vehicles, addresses). Processing pending payments and bank updates. Support with DasherDirect debit card issues. Assistance with Doordash.com purchases and Red Card usage.

Pickup Truck Operator / Yellow Machinery Assistant

Mayor’s Office of Popayán – Infrastructure Secretariat
March 2022 - October 2022

Personal driver for the Secretary of Infrastructure. Completing various errands and payments. Supporting engineers and architects with measurements. Assisting citizens during participatory budget meetings, helping explain project details.

Warehouse Assistant

Cerería Sagrado Corazón
November 2021 - December 2021

Packing, counting, and distributing boxes of candles of various sizes.

Driver and Logistics Assistant

Home Nails Café
January 2018 - March 2020

Picking up supplies, inventory counting. Transporting nail technicians in urgent cases or for at-home cosmetic services.

Photography Instructor & Monitor

Fundación Academia de Dibujo Profesional
September 2008 - November 2008

Teaching camera operation, shutter speeds, developing techniques, and other photography processes.

Smart Scores

Communication
62
Role Fit
95
Adaptability
65
Problem-solving
55

Smart Skills

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