Handled up to 50 customer calls per day in English and Spanish, assisting customers with travel-related questions, reservations, and service requests. Managed travel reservations, booking modifications, changes, and cancellations, ensuring accurate customer information and transaction details. Assisted primarily English-speaking customers and provided clear, professional communication throughout the customer journey. Provided information about tours, travel services, availability, booking procedures, and related customer inquiries. Processed travel-related sales and identified opportunities to promote additional services based on customer needs. Resolved customer concerns efficiently while maintaining a professional, customer-focused approach. Performed accurate data entry and maintained customer and reservation information in company systems. Managed multiple customer requests simultaneously in a fast-paced, high-volume call center environment. Followed established procedures and service standards while handling customer interactions. Demonstrated strong communication, organization, multitasking, and problem-solving skills when assisting customers with time-sensitive travel requests.