Provided technical support for mission-critical SWIFT financial messaging infrastructure used by banks and corporate clients. Supported and monitored SWIFT Alliance Access (SAA) and SWIFT Alliance Gateway (SAG) environments. Investigated payment messaging incidents and infrastructure issues while ensuring compliance with strict SLA commitments. Performed infrastructure analysis and troubleshooting to maintain high service availability. Collaborated with engineering, operations, and customer-facing teams to identify root causes and coordinate issue resolution. Documented incidents, resolutions, and operational procedures to improve support efficiency.

Delivered professional customer support in English to international clients through inbound communication channels. Resolved reservation-related issues while maintaining high customer satisfaction and meeting performance KPIs. Applied problem-solving skills to handle complex customer situations in a fast-paced environment. Consistently met quality and productivity targets while providing exceptional customer service. Provided technical support for enterprise users across Windows-based environments. Diagnosed and resolved hardware, software, and network connectivity issues. Assisted with infrastructure maintenance and user support. Performed system diagnostics and troubleshooting to minimize downtime.

Delivered technical support and IT analysis for corporate clients, managing system diagnostics and resolving hardware and software issues to ensure operational efficiency.

Delivered onsite and remote technical support for corporate clients. Installed, configured, and maintained computer systems and peripheral devices. Troubleshot operating system, software, and connectivity issues. Assisted users with technical incidents and daily IT operations.