Simera Professional Key (SPK)

Diego I

Peru

Customer Support Specialist

5 yrs exp

Skills

Career Management
Cash Management
Change Management
Customer Experience
Customer Retention
Customer Support
Sales Management
Talent Management
Technical Support
User Experience (UX)
Calendar Management
Case Management
Cost Management
Costs Management
CRM Management
Customer Relations
Database Management
Google Workspace
HR Platforms
Kustomer
Microsoft Office 365
Microsoft Office Suite
PO Systems
Windows 10
Task Management
Ticketing System
Customer Segmentation
Crisis Management
ERP Systems
Ticketing Systems
Hardware Diagnosis
Conflict Resolution
Complaint Resolution
IT Support
SaaS Support Specialist
IT and Technical Support
Customer Service Specialist
Client Management
Microsoft Office
Supportive
assets management
Change Management.
Google Workspace Suite
Bilingual Customer Support
CRM Platforms
Windows 11
customer suport
IT support specialist
Googleworkspace
Client Support Specialist
Customer Support Specialist
System Management
Clear and Professional Communication
Faxes Management
IT Hardware & Diagnostics
Professional Communication
Cutomer experience
• Cross-functional Communication
Legal Case Management
Professional Written Communication
Case Manager
IT Customer Support
Release Management
IT Technical Support
Ticketing Systems (CRM)
Issue Management
POS systems
Tme Management
waste management
Customer Experience (CX) Strategy
L2 Support
Basic Microsoft Office
Hardware Diagnostics
Crises Management
Google Suite/Workspace
Professional Liaison and Communication
ISP Technical Support
Customer Experience (CX)
Customer retention
• CRM & Platforms
Conflict resolution
Costumer support
Customer Experience (CX) Leadership
Customer.io
Technical Support.

Diego I

Peru

Customer Support Specialist

5 yrs exp

Intro Video

Skills

Career Management
Cash Management
Change Management
Customer Experience
Customer Retention
Customer Support
Sales Management
Talent Management
Technical Support
User Experience (UX)
Calendar Management
Case Management
Cost Management
Costs Management
CRM Management
Customer Relations
Database Management
Google Workspace
HR Platforms
Kustomer
Microsoft Office 365
Microsoft Office Suite
PO Systems
Windows 10
Task Management
Ticketing System
Customer Segmentation
Crisis Management
ERP Systems
Ticketing Systems
Hardware Diagnosis
Conflict Resolution
Complaint Resolution
IT Support
SaaS Support Specialist
IT and Technical Support
Customer Service Specialist
Client Management
Microsoft Office
Supportive
assets management
Change Management.
Google Workspace Suite
Bilingual Customer Support
CRM Platforms
Windows 11
customer suport
IT support specialist
Googleworkspace
Client Support Specialist
Customer Support Specialist
System Management
Clear and Professional Communication
Faxes Management
IT Hardware & Diagnostics
Professional Communication
Cutomer experience
• Cross-functional Communication
Legal Case Management
Professional Written Communication
Case Manager
IT Customer Support
Release Management
IT Technical Support
Ticketing Systems (CRM)
Issue Management
POS systems
Tme Management
waste management
Customer Experience (CX) Strategy
L2 Support
Basic Microsoft Office
Hardware Diagnostics
Crises Management
Google Suite/Workspace
Professional Liaison and Communication
ISP Technical Support
Customer Experience (CX)
Customer retention
• CRM & Platforms
Conflict resolution
Costumer support
Customer Experience (CX) Leadership
Customer.io
Technical Support.

Experience
Education

Customer Support Specialist

Atento (Sky Airline Account)

February 2026 - July 2026

Provided bilingual omnichannel assistance for passengers with active reservations and potential customers. Managed bookings, itinerary changes, cancellations, ticket issuance, and refund processing. Resolved customer complaints and complex cases in strict compliance with operational airline policies. Consistently met productivity, quality assurance, and customer satisfaction metrics.

Bilingual Customer Support Specialist

Teleperformance (DoorDash USA Account)

January 2024 - January 2026

Provided bilingual support in English and Spanish to U.S. customers and delivery drivers via chat and phone. Resolved critical delivery issues, order disputes, payment inquiries, refunds, and account management cases. Handled multiple concurrent interactions while maintaining high standards of quality and response efficiency. Logged and documented every interaction using CRM software to ensure precise case tracking. Collaborated with cross-functional teams to expedite case resolution and improve user experience.

Module Supervisor & Customer Service Specialist

Restaurante Mediterráneo (Plaza Norte)

January 2021 - January 2024

Led customer service operations focused on maximizing customer satisfaction and resolving complaints. Supervised daily operational workflow, product distribution, and point-of-sale service quality control. Managed the cash register system, conducting daily reconciliations and drawer closures without discrepancies.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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