Single point of contact for local and U.S.-based clients, handling daily inquiries by phone, WhatsApp, email, and Slack in English and Spanish. Resolve billing questions, follow up on outstanding invoices, and manage account issues through to closure. Translate technical and regulatory information into plain language, adapting the explanation to each client.

Owned family billing and tuition accounts: fielded inquiries, negotiated payment arrangements, and resolved complaints with English-speaking expatriate parents. Supervised the administrative and front-office team, including hiring, training, and coaching on service standards. Led several system implementations: trained users and worked directly with development teams.

Served internal customers across departments, responding to requests and delivering information under tight deadlines. Coordinated in English with regional counterparts within a multinational matrix organization.

Worked in a multinational shared-services environment, communicating daily in English with counterparts abroad. Processed high volumes of transactions under strict quality, accuracy, and turnaround standards.