Led cross-functional and multicultural teams across multiple locations, time zones, technologies, and business domains, delivering complex Web, AI, and digital transformation projects aligned with organizational objectives. Managed concurrent software development initiatives using Agile, Hybrid, Waterfall, and custom delivery methodologies, adapting governance to each project's complexity and business needs. Directed end-to-end project delivery, including planning, estimation, execution, risk management, dependency tracking, release coordination, and change management. Facilitated Agile ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives, driving collaboration and continuous improvement. Partnered with Product Managers, Engineering Managers, UX, QA, and business stakeholders to prioritize roadmaps, define delivery strategies, and maximize business value. Oversaw project scope, timelines, resource allocation, forecasting, and delivery KPIs to ensure predictable execution and high-quality outcomes. Led AI initiatives focused on process automation, intelligent workflows, and business optimization, while managing enterprise web application development across multiple industries. Proactively identified and mitigated risks, resolved cross-team dependencies, managed change requests, and ensured alignment between technical execution and strategic business goals. Mentored project teams, promoted high-performance delivery practices, standardized project management processes, and maintained transparent stakeholder communication through executive reporting and data-driven decision-making.

Led end-to-end service delivery across AI, Web, Android, Microservices, automation, data, and digital transformation projects, ensuring alignment with business objectives, customer expectations, and delivery commitments. Managed cross-functional, multicultural, and distributed teams, acting as the primary liaison between Product, Engineering, QA, UX, Infrastructure, vendors, and executive stakeholders. Performed Project Manager responsibilities, including project planning, estimation, budgeting, forecasting, resource allocation, risk management, dependency tracking, release planning, and executive reporting. Collaborated with Product Owners and business stakeholders to define product vision, prioritize backlogs, refine user stories, and align roadmaps with strategic goals. Provided technical leadership by partnering with architects and engineering teams to define solution designs, validate technical feasibility, manage architecture dependencies, and ensure scalable, high-quality implementations. Led AI initiatives focused on intelligent automation, process optimization, API integrations, and digital transformation, while overseeing the delivery of enterprise Web applications, Android solutions, and Microservices-based platforms. Established delivery governance, KPIs, SLAs, dashboards, RAID logs, and operational standards to improve predictability, transparency, and delivery performance. Facilitated Agile ceremonies, removed delivery impediments, and drove continuous improvement using Agile, Hybrid, Waterfall, and custom delivery methodologies. Managed stakeholder expectations, vendor relationships, change requests, and executive communications to ensure successful project outcomes and high customer satisfaction.

Led end-to-end service delivery across AI, Web, Android, iOS, AR, data, and digital transformation initiatives, ensuring alignment with business objectives, customer expectations, SLAs, and delivery commitments. Managed strategic customer accounts, serving as the primary point of contact for executive stakeholders, strengthening long-term relationships, and driving customer satisfaction through proactive communication and governance. Directed service governance through Executive Business Reviews (EBRs), KPI dashboards, RAID logs, service reporting, risk management, and continuous improvement plans. Coordinated incident, problem, and escalation management, leading cross-functional teams through RCA, corrective actions, and service restoration while minimizing business impact. Collaborated with Product, Engineering, QA, Infrastructure, and Operations to improve service performance, optimize operational processes, and ensure delivery excellence. Facilitated executive workshops, strategic planning sessions, customer discovery meetings, and corporate presentations to align business priorities, communicate delivery status, and support decision-making. Defined governance models, operational standards, communication frameworks, and performance metrics while mentoring delivery teams and promoting a customer-centric, data-driven culture of continuous improvement.

Led end-to-end project management for software development initiatives, overseeing planning, estimation, execution, budgeting, risk management, dependency tracking, and successful project delivery. Implemented Agile methodologies (Scrum, Kanban, and Hybrid) to improve team collaboration, delivery predictability, backlog management, and stakeholder engagement. Drove the adoption of DevOps practices and incident management processes, establishing workflows, metrics, and governance to improve issue tracking, resolution times, and release quality. Managed the organization's transition from on-premises infrastructure to cloud-based environments, coordinating technical teams, migration plans, risk mitigation, and business continuity. Defined project governance, delivery roadmaps, KPIs, dashboards, RAID logs, and executive reporting to provide visibility and support data-driven decisions. Coordinated cross-functional teams, vendors, and business stakeholders, ensuring alignment between business objectives and technical execution. Facilitated Agile ceremonies, managed scope changes, removed delivery impediments, and promoted continuous improvement through standardized project management practices and delivery metrics.

Led Agile transformation initiatives using the Scaled Agile Framework (SAFe), supporting the adoption of Lean-Agile practices across multiple business units and enterprise programs. Facilitated Scrum of Scrums, PI Planning, ART Syncs, Inspect & Adapt workshops, and executive governance meetings to improve cross-team alignment, dependency management, and delivery predictability. Served as LATAM Team Lead, coordinating multicultural and distributed teams across multiple countries, fostering collaboration, knowledge sharing, and high-performance delivery. Partnered with executives, PMOs, Product Management, and Engineering leaders to drive enterprise Agile adoption, standardize delivery practices, and strengthen organizational agility. Coached Scrum Masters, Project Managers, Product Owners, and development teams on Agile principles, servant leadership, backlog management, estimation techniques, and continuous improvement. Defined and monitored KPIs, OKRs, and delivery metrics to improve velocity, predictability, quality, and business outcomes. Led cross-team dependency management, risk mitigation, capacity planning, and technical debt prioritization across multiple Agile Release Trains (ARTs). Designed onboarding, knowledge transfer, and Agile enablement programs to accelerate team maturity and support organizational growth.

Delivered backend development, database design, and infrastructure management for clients across Healthcare, Retail, Manufacturing, Tourism, Construction, and Finance. Managed the full Software Development Lifecycle (SDLC), from requirements gathering and solution design to deployment, support, and maintenance. Administered on-premises servers, databases, and application environments, ensuring high availability and performance. Led software migrations, system optimization, and performance improvement initiatives. Collaborated directly with clients to translate business requirements into scalable technical solutions. Managed project estimations, delivery planning, technical decisions, and stakeholder communication. Coordinated with cross-functional teams and third-party vendors to ensure successful project delivery. Implemented Cisco LAN and SD-WAN network solutions, including Active Directory integration and application segmentation to improve connectivity, security, and network performance.