Handled guest check-ins/outs and assisted with daily front desk operations. Contact center support, managing emails and Booking messaging. Assisted in CRM database updates. Managed sales, walk-ins, and payments through the reservation system.

Delivered front-desk and concierge services. Handled daily bookings for accommodation and restaurant areas. Supported team training and contributed to operational improvements. Maintained communication with guests across multiple channels. Assisted special requests for VIP clients.

Exclusive beach club catering to international VIP clientele. Led the reservations team, ensuring smooth daily operations and service. Oversaw all reservation channels (email, phone, walk-ins). Managed guest communication and handled issues. Implemented improved check-in/out procedures and financial control systems

Exclusive Patagonian lodge offering luxury stays and nature experiences. Delivered personalised and exclusive guest assistance from check-in to departure. Guided bilingual museum visit tour and provided detailed local information. Supported itinerary planning and coordinated logistics with on-site teams. Managed payments and cash closings with accuracy and professionalism.

Four-star beachfront hotel offering guest check-ins/outs and assisted with daily front desk operations. Supported the central reservations office, managing bookings via phone and email. Assisted in CRM database updates. Managed sales, walk-ins, and payments through the reservation system.

Handled guest enquiries, booking requests and issue resolution through Airbnb app. Maintained communication with guests before, during and after their stay. Managed listings, pricing and promotions to maximise occupancy. Oversaw property readiness, check-in coordination and account balancing.