Active prospecting and identification of qualified leads, resulting in a significant 30% increase in the leads base. Persuasive initiation of contacts via phone and email, achieving an average response rate of 25%. Effective lead qualification, raising the conversion rate by 20%. Close collaboration with the sales team, sharing insights that contributed to successful business closures. Development and improvement of approach scripts for 15% more effective communications. Efficient use of automation tools, resulting in a notable 20% reduction in follow-up time. Regular analysis of performance metrics, identifying improvement opportunities, and implementing corrective actions. Active participation in continuous training, staying updated on best sales practices. Active identification and active prospecting of qualified leads through various sources. Initiation and maintenance of proactive communications via phone, email, and social media. Efficient use of automation tools to optimize prospecting processes. Evaluation of leads in compliance with established qualification criteria. Scheduling meetings and demonstrations for the sales team with qualified leads. Close collaboration with the sales team to understand lead needs. Accurate and updated recording of interactions with leads on platforms.

Sales area performance, ensuring all activities comply with company standards, policies, and guidelines. Commercial management, prospecting new clients and businesses, managing the entire sales cycle: Prospecting, loyalty, service, relationship, delivery, after-sales, providing customer support in case of doubts, focusing on retention, experience, and success. Active participation in lead qualification through calls and messages, ensuring they are suitable for the product or service, saving time and resources, and focusing on prospects with higher conversion potential. Execution of architectural project readings, allowing effective communication with clients, offering personalized solutions. Negotiations in both B2B (business-to-business) and B2C (business-to-consumer) contexts, seeking solutions that meet each client's specific needs. Collaboration in breaking down customer objections and developing skills to overcome them, including the ability to explain product benefits and how they meet customer needs. Responsible for building strong relationships with customers, focusing not only on the initial sale but also on after-sales. Monitoring sales progress, ensuring orders are processed correctly, and customers are satisfied with their products. Preparation of managerial reports, monitoring performance indicators, and providing support for strategic decision-making.

Creation of Enjoy's e-commerce, conducting research and selecting the best integrator for the online store, ensuring the platform is robust and meets business needs. Research and meetings to identify and integrate the best marketplaces for the company, including evaluating selling opportunities on platforms such as Amazon, Americanas, Camicado, Madeira Madeira, Leroy Merlin, Magazine Luiza, Carrefour, Shoptime, and Submarino. Responsible for writing, photographing, and cataloging over 1000 products, ensuring effective online product presentation. Management of e-commerce operations, including new product registration, product descriptions, order processing, sales report generation, and invoice issuance, ensuring the efficient operation of the online business. Customer service (SAC) and customer success, providing good customer service, resulting in several success cases. Preparation of managerial reports and monitoring of KPIs, presenting results to top management for support in strategic decision-making.

Responsible for conceiving the entire brand, including creating the brand identity, name, logo, values, and image the company represents in the market. Active participation in product selection, stock acquisition, and vendor management, ensuring the store offers attractive and quality products to customers. Customer service, ensuring quality assistance. Management of the company's financial activities, dealing with aspects such as expense control, revenue recording, cash flow, and maintenance of financial records. In charge of social media marketing, aiming to promote the brand and its products. Conducting online sales through Instagram, presenting products, negotiating with customers, and managing orders.