Handle an average of 60 customer support and warranty tickets per day for home appliances, from initial troubleshooting through case resolution. Maintain an average handle time of 13 minutes against a 16-minute target. Achieve an average NPS of 85 and QA score of 84.

Supervised a team of 20 content moderators handling an average of 200 cases per member daily. Trained and onboarded new moderators. Led an initiative to increase social media posting cadence, driving increased community engagement.

Coordinated a fleet of 10 drivers, scheduling transportation for an average of 30–40 patients per day. Tracked patient appointment scheduling to support on-time, reliable service.

Fulfilled an average of 30 customer orders per day through direct sales activities. Supervised a team of 30 people. Trained new employees across 6 groups.

Handled an average of 70 customer service calls per day in English, resolving technical issues and service inquiries. Supervised and supported agents while managing team performance metrics.

Provided professional lighting and technical support across 1,000+ live events, including venues ranging up to stadium-scale productions with audiences of up to 10,000. Operated lighting equipment and consoles, coordinating setup/breakdown with production teams on a flexible, as-needed basis.

Planned and executed events. Supervised technical setup. Assisted with logistics and staff coordination.