Simera Professional Key (SPK)

Alex P

Venezuela

Appointment Setter – Service Department

2 yrs exp

Skills

  • Communications
  • Customer Relationship Management
  • Technical Support
  • Tech Support
  • Virtual Assistance
  • Attention to Detail
  • Communication Skills
  • Client Relationship Management
  • People Skills
  • IT and Technical Support
  • Attention to details
  • Excellent customer service
  • Multitasking Management
  • Client Relationship Management,
  • virtual assitant
  • Strong Communication Skills
  • comunication skills
  • Technical Support Manager
  • Supplier Relationship Management
  • Relationship Managment
  • Virtual Assistant Skills
  • Communication Tools
  • Optimistic
  • Relationship management
  • B2B Sales & Client Relationship Management
  • Client Onboarding & Relationship Management
  • Virtual Assistant
  • • Clear Communication Skills
  • CRM and Client Relationship Management
  • Client Relationship Managements
  • IT technical support
  • Strong Attention to Detail
  • Clear communication skills
  • Technical Support (SaaS)
  • virtual asssitant
  • Carrier Relationship Management
  • Teamwork Attention to Detail
  • B2B Relationship Management
  • Client Relations Management (CRM)
  • IT Technical Support
  • High Attention to Detail
  • ISP Technical Support
  • 8.Attention to Detail
  • Communication skillis
  • 1. Excellent Customer Service
  • 7. Attention to Detail
  • Client Relationship Management (CRM)
  • Multitasking & Time Management
  • Remote Technical Support
  • Virtual Assistant,
  • Technical Support.

Alex P

Venezuela

Appointment Setter – Service Department

2 yrs exp

Skills

  • Communications
  • Customer Relationship Management
  • Technical Support
  • Tech Support
  • Virtual Assistance
  • Attention to Detail
  • Communication Skills
  • Client Relationship Management
  • People Skills
  • IT and Technical Support
  • Attention to details
  • Excellent customer service
  • Multitasking Management
  • Client Relationship Management,
  • virtual assitant
  • Strong Communication Skills
  • comunication skills
  • Technical Support Manager
  • Supplier Relationship Management
  • Relationship Managment
  • Virtual Assistant Skills
  • Communication Tools
  • Optimistic
  • Relationship management
  • B2B Sales & Client Relationship Management
  • Client Onboarding & Relationship Management
  • Virtual Assistant
  • • Clear Communication Skills
  • CRM and Client Relationship Management
  • Client Relationship Managements
  • IT technical support
  • Strong Attention to Detail
  • Clear communication skills
  • Technical Support (SaaS)
  • virtual asssitant
  • Carrier Relationship Management
  • Teamwork Attention to Detail
  • B2B Relationship Management
  • Client Relations Management (CRM)
  • IT Technical Support
  • High Attention to Detail
  • ISP Technical Support
  • 8.Attention to Detail
  • Communication skillis
  • 1. Excellent Customer Service
  • 7. Attention to Detail
  • Client Relationship Management (CRM)
  • Multitasking & Time Management
  • Remote Technical Support
  • Virtual Assistant,
  • Technical Support.

Appointment Setter – Service Department

TRUE BDC
November 2024 - September 2025

Provided phone support to up to 6 dealerships simultaneously, assisting customers with general inquiries regarding store hours, location, basic services, and pricing. Handled 90-150 inbound calls daily, Monday-Saturday, ensuring high customer satisfaction. Used XTIME CRM to efficiently schedule, cancel, and reschedule service appointments. Demonstrated strong multitasking and communication skills in a fast-paced environment.

Customer Service & Technical Support Representative

Sutherland Global
June 2023 - May 2024

Guided clients through the end-to-end vehicle refinancing process, ensuring all documentation was accurate and compliant. Acted as a liaison between customers and financial institutions to negotiate and retrieve loan data, securing improved financing terms for clients. Resolved complex technical inquiries regarding the digital application portal.

Customer Service & Technical Support Representative

KM2 Solutions
November 2022 - November 2023

Managed loan portfolios by processing payments and establishing proactive payment plans to reduce delinquency rates. Administered contract distributions and provided detailed financial disclosures to third-party institutions. Maintained a high level of empathy and patience while navigating sensitive financial conversations.

Smart Scores

Communication
65
Role Fit
95
Adaptability
58
Problem-solving
58

Smart Skills

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