Provided customer support for a specific game studio. Handled emails exclusively, assisting customers with basic and advanced troubleshooting, game inquiries, feedback, and account requests. Complied with the project's metrics and quality assurance standards.

Handled inbound calls exclusively, assisting users with issues related to account access, payment disputes, failed transactions, Bitcoin, and security concerns. Met performance targets in first call resolution, call quality, and compliance.

Handled incoming calls, chats and emails, assisting customers with product inquiries, billing questions, and order tracking. Maintained a professional and empathetic approach while consistently meeting monthly customer satisfaction and response time goals.