Simera Professional Key (SPK)

Giovana M

Brasil

Virtual Assistant Support

5 yrs exp

Skills

Adaptability
Customer Experience
Emotional Intelligence
IT Management
Problem Solving
Talent Management
Team Management
Time Management
ATS Management
Canva
Canvas
Google Workspace
Notion
Slack
Trello
Attention to Detail
Ticketing System
Ticketing Systems
Problem-Solving
Bid Management
Office Management
Attention to details
Client Management
Adaptabilid
Time managment
Probelm Sloving
calendly
notion
Problem Solver
Time Management,
CRM tools
Time mangament
Micrososft 365
Problem-Solving:
Problem-solving.
Time-Management
Customer Experience Analyst
adaptabilité
Microsoft 365
Adaptability.
Google Workspace Suite
Conflict resolution and de-escalation skills
Customer Experience Strategy
adaptabilty
Microsoft365
Problem - solving
Adaptabiity
adpatability
Googleworkspace
Virtual Assistant
Virtual Assistance & Admin Support
Emotionally intelligent
CRM and ticketing systems
Customer-Facing Experience
9. Time Management
Strong Attention to Detail
Conflict Resolution & De-escalation
Cutomer experience
Problem Saving
Adabiility
Adaptabilility
o Problem-Solving
Teamwork Attention to Detail
Emotional resilience
Tme Management
UAT Management
Proble solving
Emotional intelligemce
Customer experiance
Microsoft 360
Crises Management
Time Management Tools
Google Suite/Workspace
High Attention to Detail
Time Mangement
Customer Experience Operations
Real Time Management
Customer Experience (CX)
Site Management
Microsoft Admin 365
Time management
Ticket Management
8.Attention to Detail
adaptibility
3. Problem-Solving
6. Adaptability
7. Attention to Detail
Customer Experience Manager
motion
adaptabiliy
emoional intelligence
Virtual Assistance & Remote Support
Problem solving
Time Management Skills
Customer Experience Support

Giovana M

Brasil

Virtual Assistant Support

5 yrs exp

Skills

Adaptability
Customer Experience
Emotional Intelligence
IT Management
Problem Solving
Talent Management
Team Management
Time Management
ATS Management
Canva
Canvas
Google Workspace
Notion
Slack
Trello
Attention to Detail
Ticketing System
Ticketing Systems
Problem-Solving
Bid Management
Office Management
Attention to details
Client Management
Adaptabilid
Time managment
Probelm Sloving
calendly
notion
Problem Solver
Time Management,
CRM tools
Time mangament
Micrososft 365
Problem-Solving:
Problem-solving.
Time-Management
Customer Experience Analyst
adaptabilité
Microsoft 365
Adaptability.
Google Workspace Suite
Conflict resolution and de-escalation skills
Customer Experience Strategy
adaptabilty
Microsoft365
Problem - solving
Adaptabiity
adpatability
Googleworkspace
Virtual Assistant
Virtual Assistance & Admin Support
Emotionally intelligent
CRM and ticketing systems
Customer-Facing Experience
9. Time Management
Strong Attention to Detail
Conflict Resolution & De-escalation
Cutomer experience
Problem Saving
Adabiility
Adaptabilility
o Problem-Solving
Teamwork Attention to Detail
Emotional resilience
Tme Management
UAT Management
Proble solving
Emotional intelligemce
Customer experiance
Microsoft 360
Crises Management
Time Management Tools
Google Suite/Workspace
High Attention to Detail
Time Mangement
Customer Experience Operations
Real Time Management
Customer Experience (CX)
Site Management
Microsoft Admin 365
Time management
Ticket Management
8.Attention to Detail
adaptibility
3. Problem-Solving
6. Adaptability
7. Attention to Detail
Customer Experience Manager
motion
adaptabiliy
emoional intelligence
Virtual Assistance & Remote Support
Problem solving
Time Management Skills
Customer Experience Support

Experience
Education

Virtual Assistant Support

Independent / Part-time

January 2026 - present

Manage complex calendars across multiple time zones (UAE, Brazil), scheduling meetings and eliminating conflicts. Coordinate international travel logistics including flights, hotels, visas, and ground transportation. Source, vet, and manage vendors (housekeepers, maintenance, etc.). Triage and prioritize daily emails, drafting responses and escalating urgent matters. Support partnership outreach, follow-ups, and commercial coordination.

Cabin Crew | International Customer Experience

Emirates Airlines

February 2023 - February 2026

Delivered premium customer service to over 300 diverse clients per day, adapting communication styles to build strong rapport across 150+ nationalities. Resolved 20+ escalations per shift including service delays and emergencies, utilizing emotional intelligence to de-escalate high-pressure situations. Collaborated with cross-functional, multicultural teams to optimize daily workflow operations and ensure consistent delivery of 5-star service standards. Applied strong problem-solving and decision-making skills to manage time-sensitive customer inquiries, improving issue resolution efficiency.

Personal Assistant & Household Manager

Contract

July 2021 - December 2022

Managed complex family calendars, appointments, and scheduling. Coordinated domestic travel, accommodations, and transportation logistics. Organized household operations, vendor communications, and service providers. Managed confidential documentation and personal records. Prioritized competing tasks while supporting day-to-day needs. Maintained budgets, expense tracking, and purchase records.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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