Simera Professional Key (SPK)

Arturo M

Panama

Customer Service Representative

$ 1,900/month

3 yrs exp

I’m Arturo Márquez, a bilingual professional currently pursuing a bachelor's degree in international business. Throughout my work experience, I’ve had the opportunity to work in different areas, including customer service, administrative support, real estate, and data management. I started my career as a real estate assistant, where I learned the importance of organization, communication, and paying attention to details. I later moved into customer service, where I gained experience working w…

Skills

Adaptability
Communications
Customer Service
data center management
IT Management
Management
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Multitasking
Problem Solving
Talent Management
Team Management
Time Management
ATS Management
Case Management
Data Entry
Data Management
Database Management
Domain Management
EHR Systems
Google Workspace
Kustomer
Microsoft Exchange
Microsoft Office 365
Microsoft Office Suite
Port Logistics Management
Property Management
Retail Management
Staff Management
Attention to Detail
CRM Systems
Team Collaboration
Communication Skills
ERP Systems
Record Keeping
Database Entry
Problem-Solving
Organization
File Organization
Administrative Support
Online Research
Content Management Systems
Bid Management
SQL Database Management
English
Budget management
Managment
spanish
Office Management
Multi-task
Organizaci
Document Management
Microsoft Suite
costumer service
Attention to details
Client Management
Organización
Organization 80%
Online Chat Support
Microsoft Office
Multi-Tasking
Spanish
Customer Service Rep
Adaptabilid
wealth management
Time managment
assets management
Probelm Sloving
Auditing Management
Problem Solver
Time Management,
Strong Communication Skills
Time mangament
comunication skills
Teamwork and Collaboration
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Time-Management
adaptabilité
Teamwork & Collaboration
Adaptability.
credit management
multi tasking
customer service,
Customer Service Agent
Remote Collaboration
Live Chat Support
database managemnt
Google Workspace Suite
adaptabilty
Plant Management
Communication Tools
Microsoft Power Point
Problem - solving
Remote Team Collaboration
Adaptabiity
adpatability
Basic Database Management
organizacion
Catalog Management
Googleworkspace
Remote customer service
hr support
Customer service representative
Technical Collaboration
HR managment
Customer serve
• Clear Communication Skills
Document creation and management
9. Time Management
BPO management
management
Strong Attention to Detail
Data Accuracy
Clear communication skills
Organization,
Data Entry Accuracy
Organizativo
Task Organization
Problem Saving
Master Data Management
Remote Administrative Support
Adabiility
Adaptabilility
Admistrative Support
o Problem-Solving
Teamwork Attention to Detail
DNS Management
Hosting Management
Debt Management
Metadata Management
Microsoft Ads
L1 support
coustomer service
Tme Management
waste management
data base management
UAT Management
Remote Colaboration
Team Collaberation
Proble solving
Administrative Support,
diary management
Adminstrative support
Order Management Systems
Executive Administrative Support
Crises Management
Compensation Management
Time Management Tools
Microsoft office suite
Google Suite/Workspace
Mulititask
High Attention to Detail
Time Mangement
Real Time Management
Site Management
Live chat support
Multi tasking
Customer service
Documentation management
Time management
Ticket Management
UX Collaboration
3. Microsoft Excel
4.,Microsoft Word
7. Data Entry
8.Attention to Detail
SLE management
adaptibility
Communication skillis
Defect Management
Microsoft powerBi
data managerment
CRM system
customer service cu
3. Problem-Solving
4. Multitasking
6. Adaptability
7. Attention to Detail
Documentation & Ticket Management
Administration Support
adaptabiliy
Problem solving
Collaboration
Advanced Microsoft Office Suite
SDR Management
Time Management Skills

Arturo M

Panama

Customer Service Representative

$ 1,900 /month

Part Time: $ 1,350/month

3 yrs exp

Skills

Adaptability
Communications
Customer Service
data center management
IT Management
Management
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Multitasking
Problem Solving
Talent Management
Team Management
Time Management
ATS Management
Case Management
Data Entry
Data Management
Database Management
Domain Management
EHR Systems
Google Workspace
Kustomer
Microsoft Exchange
Microsoft Office 365
Microsoft Office Suite
Port Logistics Management
Property Management
Retail Management
Staff Management
Attention to Detail
CRM Systems
Team Collaboration
Communication Skills
ERP Systems
Record Keeping
Database Entry
Problem-Solving
Organization
File Organization
Administrative Support
Online Research
Content Management Systems
Bid Management
SQL Database Management
English
Budget management
Managment
spanish
Office Management
Multi-task
Organizaci
Document Management
Microsoft Suite
costumer service
Attention to details
Client Management
Organización
Organization 80%
Online Chat Support
Microsoft Office
Multi-Tasking
Spanish
Customer Service Rep
Adaptabilid
wealth management
Time managment
assets management
Probelm Sloving
Auditing Management
Problem Solver
Time Management,
Strong Communication Skills
Time mangament
comunication skills
Teamwork and Collaboration
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Time-Management
adaptabilité
Teamwork & Collaboration
Adaptability.
credit management
multi tasking
customer service,
Customer Service Agent
Remote Collaboration
Live Chat Support
database managemnt
Google Workspace Suite
adaptabilty
Plant Management
Communication Tools
Microsoft Power Point
Problem - solving
Remote Team Collaboration
Adaptabiity
adpatability
Basic Database Management
organizacion
Catalog Management
Googleworkspace
Remote customer service
hr support
Customer service representative
Technical Collaboration
HR managment
Customer serve
• Clear Communication Skills
Document creation and management
9. Time Management
BPO management
management
Strong Attention to Detail
Data Accuracy
Clear communication skills
Organization,
Data Entry Accuracy
Organizativo
Task Organization
Problem Saving
Master Data Management
Remote Administrative Support
Adabiility
Adaptabilility
Admistrative Support
o Problem-Solving
Teamwork Attention to Detail
DNS Management
Hosting Management
Debt Management
Metadata Management
Microsoft Ads
L1 support
coustomer service
Tme Management
waste management
data base management
UAT Management
Remote Colaboration
Team Collaberation
Proble solving
Administrative Support,
diary management
Adminstrative support
Order Management Systems
Executive Administrative Support
Crises Management
Compensation Management
Time Management Tools
Microsoft office suite
Google Suite/Workspace
Mulititask
High Attention to Detail
Time Mangement
Real Time Management
Site Management
Live chat support
Multi tasking
Customer service
Documentation management
Time management
Ticket Management
UX Collaboration
3. Microsoft Excel
4.,Microsoft Word
7. Data Entry
8.Attention to Detail
SLE management
adaptibility
Communication skillis
Defect Management
Microsoft powerBi
data managerment
CRM system
customer service cu
3. Problem-Solving
4. Multitasking
6. Adaptability
7. Attention to Detail
Documentation & Ticket Management
Administration Support
adaptabiliy
Problem solving
Collaboration
Advanced Microsoft Office Suite
SDR Management
Time Management Skills

Experience
Education

Customer Service Representative

7MS

January 2026 - present

Provide customer support to players using online gambling platforms across the United States, Canada, and Australia. Handle approximately 50 to 80 customer interactions daily through live chat, email, and internal support systems while consistently maintaining an Average Handle Time (AHT) below 6 minutes. Investigate account-related, payment, verification, and gameplay inquiries while providing timely and accurate resolutions. Process, verify, and update customer information while maintaining strict confidentiality and data accuracy. Escalate complex technical and account-related cases to the appropriate internal departments. Document customer interactions thoroughly to ensure compliance with company procedures and service quality standards. Meet productivity, quality assurance, and customer satisfaction targets in a fast-paced environment. Collaborate with supervisors and cross-functional teams to improve the customer experience and resolve ongoing issues.

Customer Service Representative

Alorica

February 2025 - April 2025

Assisted customers with account, billing, and service-related inquiries through multiple communication channels. Resolved customer concerns efficiently while maintaining a positive customer experience. Updated customer information and documented interactions accurately within internal systems. Managed multiple customer requests simultaneously while meeting productivity and quality expectations. Escalated complex cases according to company procedures. Collaborated with supervisors and teammates to achieve operational goals and maintain service quality.

Real Estate Assistant

C21 Integral

January 2023 - August 2025

Assisted in the acquisition of residential and commercial properties throughout Panama City's luxury real estate market. Supported property acquisition efforts in premium areas including Costa del Este, Santa María, Obarrio, Casco Viejo, Punta Pacífica, Punta Paitilla, Avenida Balboa, San Francisco, Panama Pacifico, and Condado del Rey. Published, updated, and maintained property listings on Encuentra24, CompreOAlquile, and the company's internal listing platform. Prepared property descriptions, verified listing information, and ensured pricing, photographs, and property specifications remained accurate. Coordinated communication between property owners, buyers, tenants, real estate agents, and external partners throughout the sales and rental process. Scheduled property showings, meetings, inspections, and client appointments while managing daily administrative activities. Organized contracts, listing agreements, client records, transaction files, and supporting documentation with a high level of accuracy. Conducted market research and gathered comparable property information to support pricing strategies and listing presentations. Updated CRM systems and internal databases to ensure client and property information remained current. Maintained organized digital and physical filing systems to improve operational efficiency and document accessibility. Provided administrative and operational support to a high-performing real estate team specializing in premium residential properties.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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