Simera Professional Key (SPK)

Jose Y

Nicaragua

Customer Service Agent

$ 1,900/month

10+ yrs exp

Customer service professional with over 10 years of call center experience, including 2½ years as a Team Leader. Skilled in customer support, issue resolution, coaching and developing agents, monitoring performance, and consistently improving service quality and team results. OBJECTIVE: To work as a Customer Service Professional with an organization that values its customers and provides quality service.

Skills

  • Customer Service
  • IT Management
  • Talent Management
  • Team Management
  • Teamwork
  • Technical Support
  • Time Management
  • ATS Management
  • TeamWorks
  • Team Work
  • Client Management
  • Customer Service Rep
  • Time managment
  • Time Management,
  • Customer Service Chat
  • Customer services
  • • Exceptional Communication Skills
  • Time-Management
  • customer service,
  • Customer Service Agent
  • Technical Support Manager
  • Customer serve
  • • Clear Communication Skills
  • 9. Time Management
  • Excellent communication skills.
  • coustomer service
  • Tme Management
  • UAT Management
  • Crises Management
  • Time Management Tools
  • Excellent communication skills
  • Time Mangement
  • ISP Technical Support
  • Real Time Management
  • Site Management
  • Customer service
  • Time management
  • Ticket Management
  • Time Management Skills

Jose Y

Nicaragua

Customer Service Agent

$ 1,900 /month

10+ yrs exp

Customer service professional with over 10 years of call center experience, including 2½ years as a Team Leader. Skilled in customer support, issue resolution, coaching and developing agents, monitoring performance, and consistently improving service quality and team results. OBJECTIVE: To work as a Customer Service Professional with an organization that values its customers and provides quality service.

Skills

  • Customer Service
  • IT Management
  • Talent Management
  • Team Management
  • Teamwork
  • Technical Support
  • Time Management
  • ATS Management
  • TeamWorks
  • Team Work
  • Client Management
  • Customer Service Rep
  • Time managment
  • Time Management,
  • Customer Service Chat
  • Customer services
  • • Exceptional Communication Skills
  • Time-Management
  • customer service,
  • Customer Service Agent
  • Technical Support Manager
  • Customer serve
  • • Clear Communication Skills
  • 9. Time Management
  • Excellent communication skills.
  • coustomer service
  • Tme Management
  • UAT Management
  • Crises Management
  • Time Management Tools
  • Excellent communication skills
  • Time Mangement
  • ISP Technical Support
  • Real Time Management
  • Site Management
  • Customer service
  • Time management
  • Ticket Management
  • Time Management Skills

Customer Service Agent

Call NoVo
January 2022 - January 2026

Answered Customer Calls, Emails and Chats. Provided Technical Support. Handled Warranty related cases

Team Leader - Supervisor

Tri-Source Int.
January 2018 - January 2022

Led agents to reach monthly goals and coached them to provide great customer service. Sent daily reports to Operation Managers and Campaign Clients about daily activities.

Customer Service Agent

SPI-GLOBAL
January 2015 - January 2017

Provided Customer Service for the Net-Spend prepaid debit card company.

Customer Service Agent

Stream Global
January 2014 - January 2015

Provided Customer Service / Technical Service for the US Cellular Prepaid Wireless phone company.

Customer Service Agent

Sitel Nicaragua
January 2009 - January 2013

Provided Customer Service for the Capital One Bank

Smart Scores

Communication
68
Role Fit
95
Adaptability
58
Problem-solving
58

Smart Skills

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