Delivered customer service across voice and digital channels in a call center. Managed product and service sales with consistent achievement of targets. Handled client retention through customized offers and tailored solutions. Provided technical support for cable TV, internet, landline, and mobile network services.

Coordinated and supervised the optical laboratory technical team. Created and maintained production control tables, filing systems, operational reports, and lens output charts with distribution tracking across process stages. Monitored production lines including intake, output, and quality control. Programmed and maintained optical equipment: generator, polisher, markers, compressors, lens washer, anti-scratch and anti-reflective coating machines, and blocker. Managed inventory of technical tools and raw materials for lens production.

Operated state-of-the-art Optotech optical calculation software; performed calculations for sagittal values, prism, decentration, and digital lens design in various powers. Fabricated lenses in the Surface Department through generating, fine-grinding, and polishing processes. Applied multi-level lens protection and coating treatments. Performed rigorous quality control across lens fabrication workflows.

Operated specialized optical software (Ofilap, Optical) for lens fabrication. Calculated and entered lens parameters including measurements, distances, angles, prism, and margins. Fabricated lenses in the Surface Department: generating, fine-grinding, and polishing. Cut and mounted fabricated lenses into frames. Carried out quality control across all lens fabrication processes. Maintained accurate inventory control tracking raw materials and electronic equipment inflows and outflows. Supplied the production line with orders, purchase orders, and consumables.