Ivon M
Mexico
Senior Customer Care and Technical Support Agent
10+ yrs exp
Senior Customer Care Agent and Technical Support Representative with 11 years of experience. I served as the first point of contact for customers, assisting them with inquiries and resolving concerns through email, support tickets, and phone calls. I consistently provided accurate solutions, troubleshooting assistance, and effective workarounds while maintaining a professional, empathetic, and customer-focused approach. In addition to technical support, I handled refund requests as wel…
Skills
- Customer Service
- Technical Support
- Microsoft Office 365
- Microsoft Office Suite
- Tech Support
- English
- Accounting Assistant
- IT and Technical Support
- Microsoft Office
- Supportive
- Customer Service Chat
- Customer services
- customer service,
- Customer Service Agent
- Google Spreadsheet
- Communication & Collaboration Tools (Slack, Google Workspace)
- CRM and ticketing systems
- 2. CRM Software (Salesforce, HubSpot, Zendesk)
- IT technical support
- Technical Support (SaaS)
- Atlassian Jira
- Atlassian Jira Service Management
- IT Technical Support
- coustomer service
- L2 Support
- Basic Microsoft Office
- Payroll Support
- C level Support
- Click-up, Jira, Confluence and Asana
- ISP Technical Support
- Customer service
- Remote Technical Support
- Technical Support.
- Helpshift