POP Agency
September 2017 - December 2021
• Coordinated with marketing, public relations, content, and design teams to align social media efforts with broader marketing campaigns. Collaborate on content creation, campaign launches, and cohesive brand messaging.
• Monitored social media platforms for brand mentions, industry trends, and customer feedback. Use social listening tools to track sentiment around the brand and identify opportunities or issues that require attention.
• Set up and manage social media accounts across platforms like Facebook, Twitter, Instagram, LinkedIn, YouTub, Whatsapp Business. Regularly update profile information, cover images, and bios to maintain a consistent brand image.
• Engaged with the social media community by responding to comments, messages, and mentions. Foster conversations, build relationships, and address customer inquiries or concerns in a timely and professional manner.