Managed 50+ daily customer interactions via phone, email, and text, addressing inquiries and concerns while maintaining a 95% customer approval rate. Qualified and followed up with leads from Pro Referral and American Home Shield, identifying customer needs and converting qualified prospects into scheduled installation appointments. Guided customers through service options and established pricing, handling questions and objections. Coordinated appointments around technician availability and geographic coverage, helping minimize unnecessary travel and maintain efficient field operations. Served as a key point of contact between customers and field technicians, resolving scheduling issues, coordinating changes, and ensuring clear communication throughout the service process.

Provided administrative support to the Directorate, including calendar management, meeting coordination, documentation, and follow-up on strategic initiatives. Managed reports, records, and documentation using Google Workspace, Microsoft Office, and NOBE System. Handled phone, email, and in-person communication with employees, stakeholders, and visitors. Supported payroll, attendance tracking, onboarding, and general administrative processes.