• Objectives: Manage and Lead a team. Ensure safety practice and communicate deadlines. Motivate and assure performance providing help for management, hiring and training processes.

Supervised a team of 15 customer service representatives, providing guidance, coaching, and performance feedback. Collaborated with cross-functional teams to improve processes, enhance customer experience, and streamline operations. Assisted in the recruitment and selection process of new team members, conducting interviews and evaluating candidates.

• Objectives: Monitoring calls and provide coaching to assist on functionality, reliability, performance, and quality of the service or product.

• Welcome calls and Account Manager. Additionally provided floor support to new hires and peers