Call/send emails to insurances, upload estimates/supplements/proof of payment, use Excel/Google Sheets for client funds, verify/reply to emails for payment details/estimates/supplements.

Requested medical records/PIP log/MedPay Log, organized documents for demand preparation, verified client's demand case, contacted clients for case updates and information.

 Receptionist services including; answering phone calls, returning phone calls, inputting data, and managing appointment calendar.  Following operating procedures and process manuals of clients.  Assist with payroll.  Following up on potential and existing clients.  Onboarding new clients to the company CRM.  Managing calendars and appointments.  Generate and send invoices.  Assist clients through the payment process.  Follow up on pending invoices.  Assist with current sales strategies.  Keep the daily log updated.

Provided receptionist services, managed appointment calendar, assisted with payroll, onboarding new clients, generated/sent invoices, and kept the daily log updated.

Analyzed consumer's phone calls, identified types of calls, and summarized each call for the Speech Analytics Manager.

Monitored/analyzed/corrected agent's performance, sent disputes for calls, conducted calibration trending meetings, and issued certificates for agents meeting/exceeding expectations.

 Monitor, analyze, correct, and ensure agent followed customer service guidelines and procedures  Calculate agent´s score by using a Standard Form  Send disputes for calls that did not meet with the guidelines and procedures of the company  Calibration trending meetings with supervisors and managers  Make 100% certificates for agents who meet or exceeds consumers and company’s expectations

Called insurance companies to check claim status, requested appeals, and received outbound calls from insurances to provide claim status.

Assisted American and international students in applying to colleges through the College Board website.

Assisted customers in generating claim reports for accidents/natural disasters, made translations over the phone, processed payments, and assisted insurance agents in verifying customer’s information.