Provide day-to-day executive, administrative, and operational support, including correspondence management, scheduling, research, digital filing, invoicing, and customer care. Use AI tools such as ChatGPT and Claude to streamline workflows, improve productivity, and support business operations.

Managed high volumes of customer enquiries across email, live chat, and phone, resolving booking, payment, account, and service-related issues. Maintained strong customer satisfaction and SLA performance while documenting interactions, coordinating with suppliers, and escalating recurring issues.

Supported international executives with complex calendar management, inbox organisation, meeting coordination, and travel arrangements across US, UK, and EU time zones. Managed invoice processing, reimbursements, professional correspondence, and administrative tasks while maintaining confidentiality and operational efficiency.

Provided executive, administrative, and operational support, including calendar management, appointment scheduling, CRM administration, client communications, and meeting coordination. Managed customer enquiries, subscription issues, billing, payments, and reporting while supporting client retention and smooth daily operations.

Delivered customer service across phone, email, and chat while managing client bookings, onboarding, billing enquiries, and account updates. Supported daily administration through data entry, document preparation, CRM maintenance, and follow-ups to ensure efficient service delivery.

Provided administrative support through calendar and travel coordination, CRM management, data entry, and document organisation. Processed travel and expense reports, maintained accurate records, and assisted with onboarding and mentoring new administrative team members.