Responsible of providing administrative support and data analysis to the personal auto and home branch of an independent insurance agency based in Florida. • Analyze trends of renewing policy premium offers by each carrier in Excel, to identify price stable options and offer them to customers, and successfully retain them over 90% of the time. • Generate Power BI reports comparing existing policies to different insurance carriers, identifying companies with least varying premium amounts and focusing on improving sales with those companies by an additional 30%. • Collaborate with auto & home insurance agents to process and revise 60+ new and existing draft insurance proposals and quotes per month.

Responsible of operations management before, during and after events where an e-commerce platform was the main channel or one of the available channels for ticket sales and distribution. • Implemented new map plotting tools in the platform and delegated creation of new map venues to 2 junior analysts, representing a 40% increase on the availability of such experiences on the platform. • Collaborated alongside supervisors and managers to design logistical strategies to improve entry processes to sporting and concert venues, translating into a decrease of incidences of 30% during the last trimester. • Generated weekly and monthly reports using Looker Studio dashboards to analyze which events have the greatest impact on the company’s earnings, identifying that sporting events and concerts must represent at least 60% of available events on the e-commerce platform.

Responsible of data entry responsibilities, including creation and activation of offers, updating inventories of existing stores and adding new ones to the e-commerce platform. • Collaborated with account managers to update stores in real time inside the platform, implementing established schedules which allowed to create, update and activate 100+ in-app promos per day. • Uploaded data to active stores in the platform to keep inventories up to date, which resulted in improving online sales by up to 25%. • Presented reports to supervisors with top-selling products for best-selling stores, which allowed them to create 60+ new in-app offers for least-selling products.