Customer support for approximately 80 to 100 customers per day via live chat. Simultaneously manage up to three chat conversations, ensuring efficient resolution of inquiries. Assist players with questions regarding bonuses, promotions, and account management. Troubleshoot and resolve technical issues and general account inquiries in real-time.

Customer support for approximately 60 people a day via telephone. Assist the clients to gain access to general information of their accounts, such as: financial statements, transactions, status of various claims. Online assistant to reset passwords, enrollment to the banking platform, unlocking accounts, blocking accounts. Card support services such as filing fraud claims, reporting cards as lost or stolen, etc. Main achievement: Consistently earned monthly performance bonuses for exceeding targets.

Customer support for approximately 30 people a day via telephone. Manage claims for purchases (tracking of packages, refunds, quality control, others). Follow up on the resolution of cases to keep the customers updated. Provide technical support, or lead customers to the correct areas of attention. Reporting of each case attended (reason of the attention, resolution, etc.). Main Achievement: 3 times winner of the outstanding performance bonus.