Handled 50+ customer chats per day for U.S. customers, resolving inquiries related to accounts, orders, and services. Managed approximately 40–50 customer calls per day, depending on customer volume and case complexity. Consistently ranked among the top-performing agents on the team and received performance-based gift card incentives awarded to agents achieving high positions in the team ranking. Maintained CSAT above the established target while working in a high-volume, fast-paced customer service environment. Provided customer support through live chat, email, and phone. Managed multiple customer conversations simultaneously while maintaining accuracy, professionalism, and timely responses. Documented customer interactions and case information using Salesforce and Zendesk. Followed up on open cases through resolution and maintained accurate customer records. Resolved customer inquiries related to accounts, orders, and services. Escalated complex issues to the appropriate teams and communicated delays clearly and proactively. Maintained professional and empathetic communication throughout customer interactions.

Responded to student inquiries through multiple communication channels, prioritizing urgent requests and escalating issues when necessary. Maintained accurate and up-to-date attendance, grade, and academic documentation using Blackboard. Prepared reports, instructional materials, and support documentation while consistently meeting deadlines. Communicated clearly and professionally with students from diverse backgrounds. Managed multiple administrative, communication, and instructional tasks simultaneously while maintaining accuracy and attention to detail. Provided guidance and support to students while addressing questions and resolving issues related to academic processes. Adapted quickly to digital platforms, institutional procedures, and changing requirements.

Provided account and technical support to customers through phone and chat. Assisted customers with account-related questions and technical support issues using established procedures. Used troubleshooting guidelines to address customer inquiries and support issues. Documented customer cases and interactions using Salesforce and Microsoft Dynamics. Maintained accurate case information to support effective handoffs and continuity between teams. Escalated issues requiring additional technical assistance according to established procedures. Communicated technical information clearly and professionally to customers.

Coordinated schedules, academic content, and records for students across multiple degree programs. Maintained clear and consistent communication with students and program participants. Designed, organized, and followed up on professional development workshops for more than 200 teachers in rural areas through the MEIRCA program. Coordinated training activities, documentation, schedules, and follow-up on deadlines and responsibilities. Worked with diverse groups of learners and professionals, adapting communication and training approaches to different needs. Prepared educational materials, reports, and documentation while maintaining accuracy and organization.

I was an English teacher for two years at this high school, teaching different levels and working mainly with teenagers. I had to prepare lesson plans, keep students' records, provide feedback, hold meetings with parents, attend workshops, and provide extra support to students who were struggling in the class.