Manage end-to-end Accounts Payable and Accounts Receivable for a U.S.-based portfolio, using QuickBooks Online and Salesforce to keep both sides of the ledger accurate and current. Process vendor invoices and payments (ACH, wire, and check), verifying coding and approvals to ensure accurate, on-time disbursement. Reconcile vendor accounts monthly, researching and resolving payment discrepancies to maintain a clean AP sub-ledger. Generate and issue accurate customer invoices for a portfolio of B2B accounts, monitoring aging to reduce past-due balances. Process incoming customer payments (checks, ACH/wire transfers, and credit card) and apply cash accurately against open invoices, minimizing unapplied cash. Reconcile customer accounts monthly and support financial close by ensuring the AR sub-ledger ties out to the general ledger. Investigate and resolve billing and vendor discrepancies, cutting average resolution time and improving client and vendor satisfaction. Generate AP/AR status, aging, and collections reports (weekly/monthly) using Excel and Power BI to give leadership real-time visibility into cash flow. Implemented structured collections cadences and escalation workflows that helped reduce Days Sales Outstanding (DSO) and shrink the aged-receivables backlog. Ensure adherence to GAAP and internal accounting controls; prepare documentation and support internal/external audit requests. Identify and implement process improvements within the Order-to-Cash and Procure-to-Pay cycles, supporting automation initiatives that reduce manual touchpoints. Maintain master vendor and client records (billing terms, contacts, contract details) and prepare outstanding-balance statements for collections outreach. Partner cross-functionally with Sales, Customer Success, and Accounting to align on account status and ensure consistent AP/AR procedures.

Managed full-cycle collections on a portfolio of overdue B2B accounts, posting payments accurately and reconciling incoming funds against open invoices. Reduced average DSO by designing and implementing a structured, multi-touch follow-up process (calls, email, statements) for past-due accounts. Partnered with the Accounting team on month-end and year-end reconciliations, ensuring collections activity was accurately reflected in closing entries. Delivered regular stakeholder reporting on collections metrics, AR aging, and backlog status to leadership. Resolved escalated, high-risk overdue accounts using a professional, solutions-oriented approach that preserved client relationships and recovered revenue. Documented recurring billing issues and root causes, feeding findings back to Billing and Sales to prevent future disputes.

Handled high-volume inbound billing inquiries, payment troubleshooting, and service-plan adjustments in a fast-paced call center environment. Used persuasive, empathetic communication to resolve billing concerns and consistently exceeded monthly customer-retention targets. Collaborated with team leads and QA to refine retention scripts and billing-explanation processes, improving first-call resolution.