Processed and recorded diagnostic imaging exams (CT, MRI, X-ray) in the Pleres system, ensuring accurate data entry and timely documentation for patient records. Coordinated with multiple hospital departments to schedule and organize radiography procedures, demonstrating strong interdepartmental communication and organizational skills. Provided patient reception and orientation services, delivering clear information and support to ensure smooth patient experience in a high-volume diagnostic imaging facility.

Managed authorization workflows for healthcare procedures, surgical interventions, and medical consultations, maintaining accurate records and ensuring compliance with health plan requirements. Triaged and welcomed patients, providing comprehensive information about appointment scheduling, exam booking, and available communication channels, supporting positive patient experience. Established efficient communication protocol with partner healthcare institutions, reducing response time and improving coordination of patient referrals and procedures. Coordinated between Centro Clínico Gaúcho and external healthcare facilities, demonstrating ability to manage multiple stakeholder relationships and maintain organized communication systems. Improved interdepartmental communication by establishing WhatsApp contact channels with partner clinics, reducing email dependency and accelerating response times for patient procedure coordination.