Simera Professional Key (SPK)

Pamela R

Dominican Republic

Executive Virtual Assistant

$ 1,300/month

4 yrs exp

Operations-focused Virtual Assistant specializing in customer success, CRM maintenance, and back-office administrative support. Experienced in handling helpdesk tickets, managing lead databases via [HubSpot / Zendesk / Salesforce], and maintaining a 95%+ customer satisfaction rate. Known for clear communication, calm problem-solving under pressure, and reliable task execution.

Skills

  • Customer Service
  • Sales Management
  • Administration
  • Administrative Law
  • CRM
  • Data Entry
  • Domain Management
  • Google Workspace
  • Retail Management
  • Virtual Assistance
  • Database Entry
  • Excel
  • Email Management
  • Administrative Support
  • Administrate
  • Customer Service Rep
  • wealth management
  • virtual assitant
  • Lean management
  • Customer Service Chat
  • Customer services
  • admininstrative
  • customer service,
  • Customer Service Agent
  • Mailbox Management
  • Google Workspace Suite
  • file management
  • Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Google Sheets)
  • Administrative Lead
  • Googleworkspace
  • Virtual Assistant
  • Relatio management
  • administrative assistant
  • Customer serve
  • virtual asssitant
  • Remote Administrative Support
  • Admistrative Support
  • Executive Virtual Assistance
  • coustomer service
  • Gmail Management
  • Administrative Support,
  • Adminstrative support
  • Executive Administrative Support
  • administrative assitant
  • Google Suite/Workspace
  • Customer service
  • Vertical assistant
  • 7. Data Entry
  • E-mail management
  • virtual assistance
  • Exel
  • Administration Support
  • Executive assistant
  • Virtual Assistant,
  • Remote virtual assistant
  • Portal assistant

Pamela R

Dominican Republic

Executive Virtual Assistant

$ 1,300 /month

Part Time: $ 460/month

4 yrs exp

Intro Video

Operations-focused Virtual Assistant specializing in customer success, CRM maintenance, and back-office administrative support. Experienced in handling helpdesk tickets, managing lead databases via [HubSpot / Zendesk / Salesforce], and maintaining a 95%+ customer satisfaction rate. Known for clear communication, calm problem-solving under pressure, and reliable task execution.

Skills

  • Customer Service
  • Sales Management
  • Administration
  • Administrative Law
  • CRM
  • Data Entry
  • Domain Management
  • Google Workspace
  • Retail Management
  • Virtual Assistance
  • Database Entry
  • Excel
  • Email Management
  • Administrative Support
  • Administrate
  • Customer Service Rep
  • wealth management
  • virtual assitant
  • Lean management
  • Customer Service Chat
  • Customer services
  • admininstrative
  • customer service,
  • Customer Service Agent
  • Mailbox Management
  • Google Workspace Suite
  • file management
  • Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Google Sheets)
  • Administrative Lead
  • Googleworkspace
  • Virtual Assistant
  • Relatio management
  • administrative assistant
  • Customer serve
  • virtual asssitant
  • Remote Administrative Support
  • Admistrative Support
  • Executive Virtual Assistance
  • coustomer service
  • Gmail Management
  • Administrative Support,
  • Adminstrative support
  • Executive Administrative Support
  • administrative assitant
  • Google Suite/Workspace
  • Customer service
  • Vertical assistant
  • 7. Data Entry
  • E-mail management
  • virtual assistance
  • Exel
  • Administration Support
  • Executive assistant
  • Virtual Assistant,
  • Remote virtual assistant
  • Portal assistant

Executive Virtual Assistant

Antuan administration
January 2024 - December 2026

Calendar & Email Management: Streamlined daily scheduling and inbox management for 3 senior executives, reducing email response times by 40% and resolving schedule conflicts proactively. Travel & Event Coordination: Arranged end-to-end international travel itineraries, accommodations, and expense reports using tools like Concur and Google Workspace. Customer Support & Communication: Handled primary incoming client queries via email, phone, and Zendesk, maintaining a 98% customer satisfaction rating. Data & Project Support: Maintained CRM records in HubSpot, organized digital assets on Google Drive, and assisted with basic data entry and project tracking in Asana.

Data Entry Specialist

Nexos admin
January 2023 - December 2024

Digitized, updated, and maintained accurate records across company databases. Reviewed source documents for accuracy and resolved conflicting or missing data. Organized and categorized large volumes of client and operational information. Performed routine audits to ensure data integrity and compliance with standard procedures.

Smart Scores

Communication
62
Role Fit
95
Adaptability
58
Problem-solving
55

Smart Skills

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