Simera Professional Key (SPK)

Humberto V

Mexico

Head of Product

$ 4,700/month

10+ yrs exp

Skills

  • Board Development
  • Customer Experience
  • Customer Service
  • Product Management
  • Project Management
  • Software Development
  • User Experience (UX)
  • Product Manager
  • Production Management
  • Property Management
  • Software Developer
  • Graphic Design Software
  • Fintech
  • Customer Service Rep
  • Design Systems Development
  • Custumer Service Oriented
  • Customer Service Chat
  • Service design
  • Customer services
  • SDLC - Software Development
  • customer service,
  • Customer Service Agent
  • IT Project Management
  • Customer Service Mindset
  • Sales Development
  • User Experience Design
  • Service Desk
  • Customer serve
  • Project Management,
  • Customer Service Oriented
  • coustomer service
  • Project Manegement
  • Customer service
  • Fintech UX
  • Product Backlog Management
  • AI Product Management

Humberto V

Mexico

Head of Product

$ 4,700 /month

10+ yrs exp

Skills

  • Board Development
  • Customer Experience
  • Customer Service
  • Product Management
  • Project Management
  • Software Development
  • User Experience (UX)
  • Product Manager
  • Production Management
  • Property Management
  • Software Developer
  • Graphic Design Software
  • Fintech
  • Customer Service Rep
  • Design Systems Development
  • Custumer Service Oriented
  • Customer Service Chat
  • Service design
  • Customer services
  • SDLC - Software Development
  • customer service,
  • Customer Service Agent
  • IT Project Management
  • Customer Service Mindset
  • Sales Development
  • User Experience Design
  • Service Desk
  • Customer serve
  • Project Management,
  • Customer Service Oriented
  • coustomer service
  • Project Manegement
  • Customer service
  • Fintech UX
  • Product Backlog Management
  • AI Product Management

Head of Product

Financiera Monte de Piedad
November 2023 - November 2025

Responsible for the implementation of Digital Channels to attract Consumer Lending clients for the institution. I led the Product and Design teams for Nacional Monte de Piedad SOFIPO (Financiera Monte de Piedad).

Head of Ventures

Finnovista / Rainmaking
March 2023 - September 2023

I led strategic growth projects through innovation, which leverage our clients internal capabilities to build new products, partnering with startups/scaleups/corporates. Led the Opportunity Mapping project for Banco Azteca, and collaborated with the Digital Transformation project for Nacional Monte de Piedad with Net Positive Labs.

Head of Product

Nat5 - Nature Positive Platform
July 2022 - present

I contribute to product strategy and market creation for the commercialization of nature-based credits, aiming to help companies and individuals offset their carbon footprint in a secure and transparent manner.

Head of Skydropx for Platforms

Skydropx
August 2021 - June 2022

I led the product and sales strategy for Skydropx enterprise market with Software as a Service, adding up to become the bigger shipping processor in Latin America.

Head of Product - COO

Banregio / Hey Banco
January 2015 - June 2021

I led the product management, strategy and operations at Hey Banco, the first full-service digital bank for people in Mexico, offering the best financial services experience through an App, for example: bank account opening, transfers, utilities and credit cards payments, saving tools, credit card, and P2P payments. I led the Omnichannel Customer Service project using Zendesk and Salesforce Service Cloud. I led for two years the Business and Design areas in Banregio Labs, the innovation area at Banregio, being responsible for more than 5 work-cell thru innovation processes, each with independent projects.

Head of Product

Xlibrio, Inc.
January 2014 - December 2014

Software Development Manager

Diverza
January 2013 - December 2014

Co-founder

Mesquite Tech
January 2010 - present

Cost Analyst

CEMEX
January 2006 - December 2010

Software Developer

Tecnológico de Monterrey
January 2004 - December 2006

Co-founder and IT Consultant

Developers Associates
January 2001 - December 2004

Smart Scores

Communication
58
Role Fit
100
Adaptability
62
Problem-solving
65

Smart Skills

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