Served international customers as part of Oracle's Global Customer Support Organization, providing support through phone, email, and live chat channels. Managed Service Requests (SRs), customer inquiries, and support cases while ensuring compliance with established service standards. Delivered first-level customer support related to Oracle platforms, profile administration, software licensing, contract entitlement, and product downloads. Utilized more than 25 Oracle applications and internal tools to resolve customer requests and support operational processes. Collaborated closely with Customer Success, Sales, and Engineering teams to identify solutions and improve customer outcomes. Monitored support queues and process exceptions to ensure timely issue resolution and customer satisfaction.

Assisted customers with billing inquiries, service orders, escalations, and account-related concerns. Processed requests involving installation, removal, and modification of broadband internet, cable television, and telephone services. Investigated and resolved customer complaints, billing discrepancies, and service-related issues. Accessed and managed information across multiple databases and systems while maintaining high levels of customer service. Recommended and sold products and services using consultative sales techniques aligned with customer needs. Consistently supported organizational service goals and customer satisfaction objectives.

Engaged customers in a high-volume retail environment, identifying needs and recommending wireless products and service plans. Educated customers on mobile devices, features, network plans, and onboarding processes. Delivered personalized customer experiences while promoting brand value and customer loyalty. Assisted customers in selecting solutions aligned with their communication and technology needs.

Consulted with customers to identify home furnishing needs and recommend customized solutions. Built long-term customer relationships that generated repeat business and referral opportunities. Consistently met and exceeded sales revenue and margin objectives. Provided exceptional customer service throughout the sales process and post-sale follow-up.