Simera Professional Key (SPK)

Juan Segundo P

Argentina

Customer Service & Support Representative

$ 1,900/month

Multilingual Customer Support Representative with hands-on experience in omnichannel support (live chat, email, and phone). Passionate about turning complex customer issues into positive experiences through active listening and empathy. Fully trilingual in Spanish (native), English (C1/C2), and French (B2/C1), with strong intercultural communication skills gained during a one-year cultural exchange in Belgium. Eager to deliver outstanding service to international clients.

Skills

  • Active Listening
  • Adaptability
  • Customer Experience
  • Customer Service
  • Customer Support
  • Interpersonal Communication
  • IT Management
  • Problem Solving
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Slack
  • Team Collaboration
  • Internal Communications
  • Empathy
  • Conflict Resolution
  • Complaint Resolution
  • Problem-Solving
  • Bid Management
  • Dispute Resolution
  • Active listening
  • Office Management
  • Task Prioritization
  • chat support
  • email support
  • Client Management
  • Issue Resolution
  • Microsoft Office
  • remote work
  • Customer Service Rep
  • Adaptabilid
  • Time managment
  • Probelm Sloving
  • Effective Listening
  • Problem Solver
  • Time Management,
  • Multilingual Communication
  • Time mangament
  • Teamwork and Collaboration
  • Customer Service Chat
  • Active listening,
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Time-Management
  • Customer Experience Analyst
  • adaptabilité
  • Teamwork & Collaboration
  • Adaptability.
  • customer service,
  • Customer Service Agent
  • Remote Collaboration
  • Prioritization
  • Live Chat Support
  • Google Workspace Suite
  • Customer Experience Strategy
  • adaptabilty
  • Phone Support
  • Complaints handling
  • Problem - solving
  • Remote Team Collaboration
  • Adaptabiity
  • adpatability
  • customer suport
  • Googleworkspace
  • Customer-Facing Experience
  • Technical Collaboration
  • Customer serve
  • 9. Time Management
  • Acrtive listening
  • Cutomer experience
  • Client Issue Resolution
  • Independent work
  • Problem Saving
  • Institutional communication
  • Adabiility
  • Adaptabilility
  • o Problem-Solving
  • IT Customer Support
  • active listenng
  • coustomer service
  • Tme Management
  • UAT Management
  • Remote Colaboration
  • Team Collaberation
  • Proble solving
  • Basic Microsoft Office
  • Change Support
  • Interactive Communication
  • Customer experiance
  • Crises Management
  • Time Management Tools
  • Google Suite/Workspace
  • Time Mangement
  • Real Time Management
  • Customer Experience (CX)
  • Site Management
  • Customer service
  • Time management
  • Ticket Management
  • UX Collaboration
  • adaptibility
  • Complaint Handling
  • Intercultural Communication⁠
  • Conflict resolution
  • Costumer support
  • 3. Problem-Solving
  • 6. Adaptability
  • Customer Experience Manager
  • Multicultural Communication
  • adaptabiliy
  • Backlog Prioritization
  • Problem solving
  • Collaboration
  • Independent Working
  • Time Management Skills
  • Customer Experience Support
  • Zoom

Juan Segundo P

Argentina

Customer Service & Support Representative

$ 1,900 /month

Part Time: $ 1,200/month

Position Interview

Multilingual Customer Support Representative with hands-on experience in omnichannel support (live chat, email, and phone). Passionate about turning complex customer issues into positive experiences through active listening and empathy. Fully trilingual in Spanish (native), English (C1/C2), and French (B2/C1), with strong intercultural communication skills gained during a one-year cultural exchange in Belgium. Eager to deliver outstanding service to international clients.

Skills

  • Active Listening
  • Adaptability
  • Customer Experience
  • Customer Service
  • Customer Support
  • Interpersonal Communication
  • IT Management
  • Problem Solving
  • Talent Management
  • Team Management
  • Time Management
  • ATS Management
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Slack
  • Team Collaboration
  • Internal Communications
  • Empathy
  • Conflict Resolution
  • Complaint Resolution
  • Problem-Solving
  • Bid Management
  • Dispute Resolution
  • Active listening
  • Office Management
  • Task Prioritization
  • chat support
  • email support
  • Client Management
  • Issue Resolution
  • Microsoft Office
  • remote work
  • Customer Service Rep
  • Adaptabilid
  • Time managment
  • Probelm Sloving
  • Effective Listening
  • Problem Solver
  • Time Management,
  • Multilingual Communication
  • Time mangament
  • Teamwork and Collaboration
  • Customer Service Chat
  • Active listening,
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Time-Management
  • Customer Experience Analyst
  • adaptabilité
  • Teamwork & Collaboration
  • Adaptability.
  • customer service,
  • Customer Service Agent
  • Remote Collaboration
  • Prioritization
  • Live Chat Support
  • Google Workspace Suite
  • Customer Experience Strategy
  • adaptabilty
  • Phone Support
  • Complaints handling
  • Problem - solving
  • Remote Team Collaboration
  • Adaptabiity
  • adpatability
  • customer suport
  • Googleworkspace
  • Customer-Facing Experience
  • Technical Collaboration
  • Customer serve
  • 9. Time Management
  • Acrtive listening
  • Cutomer experience
  • Client Issue Resolution
  • Independent work
  • Problem Saving
  • Institutional communication
  • Adabiility
  • Adaptabilility
  • o Problem-Solving
  • IT Customer Support
  • active listenng
  • coustomer service
  • Tme Management
  • UAT Management
  • Remote Colaboration
  • Team Collaberation
  • Proble solving
  • Basic Microsoft Office
  • Change Support
  • Interactive Communication
  • Customer experiance
  • Crises Management
  • Time Management Tools
  • Google Suite/Workspace
  • Time Mangement
  • Real Time Management
  • Customer Experience (CX)
  • Site Management
  • Customer service
  • Time management
  • Ticket Management
  • UX Collaboration
  • adaptibility
  • Complaint Handling
  • Intercultural Communication⁠
  • Conflict resolution
  • Costumer support
  • 3. Problem-Solving
  • 6. Adaptability
  • Customer Experience Manager
  • Multicultural Communication
  • adaptabiliy
  • Backlog Prioritization
  • Problem solving
  • Collaboration
  • Independent Working
  • Time Management Skills
  • Customer Experience Support
  • Zoom

Customer Service & Support Representative

Sin Escala - Travel Agency
November 2021 - April 2022

• Provided omnichannel customer support via live chat, email, and phone for an international travel agency. • Handled complex booking requests, unexpected reservation changes, and customer complaints under pressure. • Used active listening and empathy to resolve conflicts, turning high-stress situations into positive customer experiences. • Prepared periodic performance reports and analyzed customer feedback to help improve internal response times.

Smart Scores

Communication
58
Role Fit
95
Adaptability
62
Problem-solving
56

Smart Skills

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