Simera Professional Key (SPK)

Daniel M

Honduras

Customer Service Representative

4 yrs exp

Skills

  • Problem Solving
  • Customer Relations
  • Customer Orientation
  • Team Leadership
  • Problem-Solving
  • Customer relationship
  • patient
  • Probelm Sloving
  • Problem Solver
  • Problem-Solving:
  • Problem-solving.
  • Problem - solving
  • Customer service representative
  • Customer relationships
  • Problem Saving
  • o Problem-Solving
  • Customer Operations
  • Proble solving
  • Outstanding customer service
  • Customer retention
  • 3. Problem-Solving
  • Problem solving

Daniel M

Honduras

Customer Service Representative

4 yrs exp

Skills

  • Problem Solving
  • Customer Relations
  • Customer Orientation
  • Team Leadership
  • Problem-Solving
  • Customer relationship
  • patient
  • Probelm Sloving
  • Problem Solver
  • Problem-Solving:
  • Problem-solving.
  • Problem - solving
  • Customer service representative
  • Customer relationships
  • Problem Saving
  • o Problem-Solving
  • Customer Operations
  • Proble solving
  • Outstanding customer service
  • Customer retention
  • 3. Problem-Solving
  • Problem solving

Customer Service Representative

Concentrix
October 2024 - May 2025

Provided exceptional customer service by promptly addressing client inquiries and resolving issues to ensure satisfaction. Maintained detailed and accurate customer records using CRM software to enhance service quality. Handled billing inquiries and processed payments efficiently while adhering to company policies. Managed high-volume inbound and outbound customer calls with professionalism and empathy. Interacted with diverse clients to identify their needs and provide tailored solutions, enhancing overall customer satisfaction.

Real Estate Agent

RCL Properties
April 2024 - May 2025

Negotiated facilitated and managed real estate transactions. Communicated with clients to understand property needs and preferences. Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations. Advised clients on market conditions and property value for informed decision-making. Maintained connections with clients to encourage repeat business and referrals.

Collections Representative

KM2 Solutions
September 2023 - April 2024

Dedicated to collecting and helping customers recuperate vehicle after loading possession. Managed a team of around 8 people and maintained a good work environment.

Electrician

Cooper Electric
April 2020 - July 2022

Installed and wired electrical transformers, service panels, and circuit breakers. Installed, maintained, repaired and tested equipment for electricity generation and utilization. Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.

Smart Scores

Communication
65
Role Fit
80
Adaptability
60
Problem-solving
55

Smart Skills

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